We had a disappointing experience with the front desk staff at this hotel. We arranged for a tenant from one of our apartment units to stay here temporarily while we addressed a maintenance issue, and unfortunately, she ended up checking out early, cutting her two-night stay short, due to the lack of hospitality.
When I attempted to speak with the front desk gentleman to extend the stay by a night and provide an updated credit card for incidentals, he was rude and completely unaccommodating. He insisted we physically come to the hotel to present the card, with no willingness to work with us on a solution. His tone and attitude were unnecessarily difficult and unprofessional, and it ultimately made the entire experience unpleasant for both us and our tenant.
We won’t be booking here again.