I love the Four Seasons chain.
This particular hotel has seen better days. I stayed here 25 years ago when the hotel was literally “over the top.” It was an unforgettable trip with young children.
This hotel has declined significantly.
The linens are luxurious. I appreciated the update grade when I learned the gym was under renovation.
Karen
Karen,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 9 日
Standards Have Sadly Slipped Downhill
I’ve been staying at this Chicago-FS for nearly a decade, but my loyalty was not rewarded. My room and towels were dirty. Room service and housekeeping were inattentive and glacially slow. During my weekend, they messed up every single breakfast order. A delivery of ice (which you’re not allowed to get for yourself) takes 45 minutes! Food lingers in the hallways overnight. This FS appears to be currently understaffed and under-managed. Sad turn of events.
Eugene
Eugene,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 6 日
Disappointing
The hotel doesn't have the same Four Seasons standard we're used to. Some unrenovated rooms have plastic shower curtains. The service is inconsistent. Plastic plants adorn the lobby. It's a shame. We had a disappointing stay.
Marcelo Jose
Marcelo Jose,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 3 日
paul
paul,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 28 日
Kathy
Kathy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
Gerardo
Gerardo,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 5 日
Greg
Greg,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Aldo
Aldo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Solo Trip
I had a wonderful stay. The staff from the front desk to room service were helpful.
Robyn
Robyn,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Christopher
Christopher,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
The lake view is magnificent. Location is great.
Yi
Yi,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Great hotel, spacious sweets, nice bar, terrific location.
David
David,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 2 日
great hotel and close to all the activite
Ramy
Ramy,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 1 日
It started out pretty lousy. The sleeper sofa in the suite was broken and we were moved to another suite. Unfortunately it did not have time to cool down and the first night was very hot. The staff was amazing however. They went above and beyond to make up for the bad circumstances. I can’t say enough about Mason and the other staff.
Michael
Michael,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Frances
Frances,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Great service and very comfortable stay in every sense.