Review of Swissôtel Chicago
Our experience at Swissôtel Chicago was good overall. The location is excellent, and the staff was very friendly and accommodating.
That said, there are a couple of things worth mentioning. First, there was no conditioner in the shower when we arrived. While the team responded quickly once I called, I feel that this is something housekeeping should always check and restock before a guest arrives. It was a small but noticeable oversight.
The second issue was with parking. The self-parking option felt a little deceiving. We decided to go with valet service instead, and I want to note that the valet staff was fantastic—very professional and efficient. However, I think the hotel should provide clearer, more transparent information about the self-parking process so guests understand their options upfront.
Overall, we enjoyed our stay, but with a couple of small improvements, the experience could be even better.