6/10 好
2025 年 7 月 26 日
Hotel building was great, especially swimming pool. Service could have been better… it really felt no one with responsibility was actually thinking about the clients, but just doing their minimum job: few examples here
1) restaurant: the first night I arrived later in the day and wanted to eat at the restaurant: I ordered a salad at the counter before seating at the table. Got the salad 15min later and at the moment to pay I was given a receipt to add tip. I added 2usd equivalent to 10%. The guy took the receipt and added in the system 4usd. He asked me if I was ok, and given I did not wanted to create further drama just for 2 usd, I said ok… then I left and never returned to the restaurant for the whole holiday stay
2) concierge: the first morning, the people in the room adjacent to mine started loud music at 0645 am, hence I called concierge asking to do something as I would have preferred sleeping and the answer I got was “we have silent hours only till 0630am so I cannot do anything” , to which I replied that at 0645 it is normal for people still to sleep.
3) cleaning ladies: almost every day we were getting waken up by them knocking at the door around 0830 am, even if we stayed there for over 7 days
真实旅客
8 晚家庭旅行
Hotels.com真实住客点评
