The checkout experience was the worst. They sent a link to fill in checkout time. I filled out to checkout at noon. I came by 11:30am to freshen up, but they'd already checked me out. They sent me with a new key to the room 3 times, still the key didn't work. The lady in the front desk was arrogant, rolling her eyes, and there was no dearth of rudeness.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
This was my second time staying at WaterWalk and
Cierra
Cierra,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Absolutley our new fave!
Phenomenal stay and comfort
Kelsi
Kelsi,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Room was nice. Some confusion before getting fully checked in and the room wasnt completely cleaned. Overall it was a nice room with only minor issues.
Jennifer
Jennifer,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Barry
Barry,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Great place
Great option for multiple people in a group. Separate bedrooms that are roomy and large, comfy common area. Clean! Great value for a large set up. Convenient to highway and greater KC area. Highly recommend
Katherine
Katherine,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 3 日
Steve
Steve,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 2 日
Everything went smooth at check-in… The only downside to the stay, was that the floors in the rooms were not mopped. But, the management was very cool about that mishap and agreed to give us a portion of our money back, even though we booked Hotels.com
Kevin
Kevin,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Richard
Richard,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Superb experience
Friendly staff, immaculate room, made my week long business trip much more enjoyable. Value for money can’t be beat. Convenient location in Overland Park, many shopping and dining options close by.
Marc
Marc,5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Aaron
Aaron,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 22 日
Wonderful place to stay!!
This was a wonderful place for the price point I received. I also received a complimentary upgrade to a balcony suite! The bed was comfortable, the basic wifi was still fast, and the coffee machine in the lobby is an absolute delight!!!
The only negative on check in was basic housekeeping turnover issues: all the dishes were still in the dishwasher to be unloaded before use. And there were wet towels in the washer (I assumed they had been washed). There was no handsoap available. And they were out of laundry detergent.
There was a mixup with adding on a night and miscommunication between front desk staff but was quickly fixed by the manager on site.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Jane
Jane,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
Ricoya
Ricoya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Brittany
Brittany,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Charity
Charity,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 3 日
Space and comfort
Great 3 bedroom layout. Room for a family of 5 with 2 grown up children. The beds were exceptionally comfortable and the layout was wonderful. The complimentary coffee and tea, decaf included, was a nice bonus. The only criticism is cleanliness was not up to par. Although on the surface things looked put together, there was hidden items and trash. I could definitely tell that couches had not been moved to vacuum, as there was baby socks and plastic trash underneath the sofa. I also pulled a used butter knife from sticking out under the refrigerator. I think if the details become priority, it would make for higher overall ratings. I would visit again to see if customer service is truly important.
Tonae
Tonae,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 2 日
Age requirement
I got a call 2 hours before check in saying they don’t allow 18 year olds to book the room. We had a guest staying with us that is 23 years old. After some discussion they changed the name on the reservation and all was good. Receptionist was very friendly and understanding.