Very clean, convenient location to UT. Friendly desk staff. Would have given highest rating, but a big reason we booked the hotel was so the kids could swim in the pool. When we arrived, i asked about pool hours and was told there was a problem with the pool, but we could use the pool at the ymca across the corner from the hotel. The pool is a 3 lane lap pool 20yards long, and the pass said we would be charged $8 for using it. Cant do canonballs or play in a pool people are swimming laps in. We didn't know if the $8 was per person or family, etc. We were rather annoyed that an amenity included in our room cost was replaced by something we were expected to pay more for and couldnt really enjoy.