Took over an hour to check in even after 430 pm. No fitted sheets on bed. No extra sheets for pull out couch, tv in living area didn’t work, hairs in the bathroom left from previous people, AC didn’t work.
Amy
Amy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Daisy
Daisy,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 24 日
Not worth it
It was the hottest day of the year and the air was not working. And when I tried telling the individual at the front desk, he said that I shouldn’t tell him, I needed to tell the manager.
Jenny
Jenny,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 19 日
Michael
Michael,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 13 日
Stay elsewhere
This place was terrible. We were given keys to a dirty room (pizza boxes and un-made bed) and the A/C was out. Staff blamed management, which seems like the real problem.
Find a different hotel. There are many choices nearby and this one isn’t worth your buck.
Michael
Michael,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Josh
Josh,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 29 日
Bad staff
The room itself was great, but the check in was horrible, both staff members working desk were unfriendly, and i had to wait a hour after check in to finally be given a room, i wasnt told anything when given my keys just sent on my way, didnt know what time i was supposed to check out or what amenities i had
Victoria
Victoria,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 27 日
Jacob
Jacob,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Great location. Overall a great deal. The staff was courteous. Wish there was free coffee in the morning.
Ahmed I
Ahmed I,3 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 20 日
I was told when I was checking in that there was no air conditioning in the hotel and from what I could tell they haven’t had it yet this year. The room was very hot and uncomfortable. They did give me bottles of water and complimentary parking but I’m not happy . I’m a loyal customer and should have been told before booking
Brendan
Brendan,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
greg
greg,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 10 日
Elham
Elham,3 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 10 日
The air-conditioning was not working, I get it, it happens, but not what we paid for. The elevators were so dirty, especially the floor. The shower never got warm enough to stand under it. Seeing as this is a Hilton, and the price is not exactly cheap, I was very disappointed. I have been to doubletrees before and they were gorgeous.
Peter
Peter,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 10 日
Justin
Justin,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 10 日
not impressed
I visited in June 2025 and was informed during check-in that the air conditioner for the entire hotel was not working and was under repairs. They told me I could go to another hotel and not be charged if I wanted to, but by then, I had my luggage with me and had an event to go to and did not have time to investigate other hotels nearby. This really should have been communicated BEFORE I arrived at the hotel desk. It was disappointing they did not make any attempt to notify me before my check-in. The room was very hot every day and there was no discount offered. I stayed 3 nights and no one came to clean my room for the entire stay. No emptying trash or changing out towels. And on check out, no one asked how my stay was.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 10 日
There was no AC. Very hot stay.
Richard
Richard,3 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 9 日
Did not end up staying. AC has been broken for over a year apparently, but not described on sites. So had to scramble last minute for new hotel
Omkar
Omkar,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 8 日
Low rating mostly because of error staff couldn't control. The AC was put and it was HOTTT. This the low rating of comfortableness. They gave us a box fan, each a complimentary bottled water and cookie. That's it. No breakfast or other offers made (other than to cancel and not stay there without cancellation fee).
Wish we could experience it again with full amenities in proper order, I do believe it could've been a 5star rating.
Heidi
Heidi,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 7 日
Save your $ stay elsewhere
Do no stay save your $200+ dollars…No air conditioning , poor front desk service, poor room service no refund for no air conditioning
Katie
Katie,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 5 日
Arisa
Arisa,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 3 日
HOTEL DOES NOT HAVE AC
Hotel doesn’t have AC and apparently has not for months. It’s hot and if I hadn’t arrived at 1am I would have found another place to stay. Unbearably hot and muggy in my room.
Grant
Grant,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Vanessa
Vanessa,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
Great location
Good downtown location, comfortable rooms, friendly service. A/C wasn’t working when we were there
Matthew
Matthew,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 25 日
The AC was broken, we found bugs (spiders) in our room. For a suite, there were only three towels available.