I did not receive the room I had reserved so that is very disappointing. The bathroom in the room I was in was in poor condition. The toilet was loose and the hot water on the faucet barely drizzled out. The service was very good, however.
Dan
Dan,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 29 日
Amanda
Amanda,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Jordan
Jordan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
The night desk attendant was extremely helpful when I needed an item from a store, especially since it was after regular store hours. The front desk attendant was very helpful in providing directions to both other restaurants and the Target store. The only negative is when the host in the hotel's restaurant didn't go over the breakfast menu to indicate the other food items that a person could be included free of charge when ordering their breakfast menu.
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 22 日
A great place to stay for what you pay.
Worst part was that a maintenance man, unlocked our door and tried to enter our room while we were still in the room. Like wth, we rented the room for 3 nights. The mattress was unlevel so we had to reposition how we slept. Feet towards headboard and head to the lower part of the bed. No hot water on sink faucet. Shampoo and conditioner ran out the first night. List can go on but I guess you get what you paid for.
真实旅客
3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 22 日
Hot and stuffy
The air conditioning was broke in the whole hotel, no screens on the window so you couldn’t keep them open. Toilet broke so had to move rooms. A number of guests complained. The staff was kind and did their best
Heather
Heather,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Lisa
Lisa,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 20 日
Horrible stay
We waited 2 hours to get in a room when I booked the room 4 months ago. Very unprofessional
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
Our room wasn't ready and there was a long line. We got into the room about an hour after checkin. We were getting ready for the concert in the libby, curling hair, etc. We did not have bedding. We asked at midnight when we returned to room and were told that there was no bedding available. Staff was as helpful as they could be, but the hotel does not have enough bedding or staff to turn the rooms over by promised check in time. Resulted in stressful situation for their staff with long lines of upset customers.
Angelina
Angelina,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
John
John,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 30 日
Gave us the wrong room type and would not correct the mistake. They were very condescending and unhelpful when asked for a correction.
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
MARIA
MARIA,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 19 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 16 日
The room was incredibly warm. It made for a very an uncomfortable night.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 10 日
Poor service, Poor accommodations.
You can tell that this DoubleTree is quite old. The front desk staff made us feel rushed, didn't have any information about the restaurant and wasn't helpful in finding information for us.
The building itself was run down. The cooler in the grab and go amenity was broken and so there were no beverages available. The restaurant on site initially told us they were open at 4pm, but then at 4:08PM, they told us 4:30 pm. The ice machine on our floor was broken. There was no full length mirror in the room and overall the entire hotel was so warm. Way too warm. We opening our window in March in MN so we could sleep comfortably. I will not stay here again.
Kia
Kia,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Kasey
Kasey,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 10 日
Sam
Sam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Amanda
Amanda,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 6 日
Joshua
Joshua,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 1 日
The ac was not able to be turned on and it was 80 + in our room. We were super hot and everyone is sick this morning. The hotel was really nice and I wish we could have enjoyed the stay a little more but that’s so hard to do with no ac. They suggested we open a window but with small kids and on the 12 floor that was not a great idea. I think they need a better option for ac and ventilation during the winter months.
Xavier
Xavier,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Laura
Laura,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 2 日
Joel
Joel,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 31 日
Meh
Check in was very slow.
There was a smoke detector that needed batteries in the hallway and was beeping the whole time we were there. I let the front desk know and they just made a note to maintenance...
The room was okay aside from bathroom needing new paint on the ceiling and a broken end table.
Room service took a while to get in touch with, but the food came up quick and was good.
Overall, pretty average. Probably will spend a bit more for a different place next time.