Property should seriously work on cleanliness. And the charges are not even worth it. Rooms are nothing like what it is in picture.
Sweta
1 晚家庭旅行
2/10
Me and family stayed here for 2 nights and I was absolutely disgusted with the rooms and hospitality services.
I've stayed at 1000s of hotels in my lifetime from Indonesia, Ethiopia, India, China, UK etc. This hotel is clearly the worst. This is definitely not a 3- or 4-star hotel like the reviews show. If I can rate it a 0, I would have. Few things I noticed during our stay.
1) Dirty bed sheets and pillows with stains.
2) Rat running around in the room. Hotel staff said quote " we'll catch it and remove them from your room. " This is not the correct answer for these issues.
3) Washroom was dirty with stains on the toilet and washroom sick.
4) Morning breakfast barely had any options.
5) At 4am someone tried opening our room door when my family was sleeping. Thankfully I was awake, I opened the door and found a person walking away from our unit.
6) Very loud noises all night in the lobby and from outside noises. Every hotel I've stayed at have sound proof windows or something to prevent outside and lobby noise.
7) No safety lock on your doors from the inside. Only one lock. This is a big safety concern from my point of view I had to put a chair in front of the doors.
The staff as well is not helpful the person I spoke to at reception didn't seem to care.
In conclusion, i don't recommended staying here and ill filling a complaint against the hotel for this.
Naveen
2 晚家庭旅行
6/10
Hasu
1 晚行程
10/10
Great customer service and nice location
sankaran
1 晚家庭旅行
4/10
Suffocating, un-hygienic rooms, dirty utensils, and dirty bedsheets. If you have the patience to argue with the staff to change each and everything thing that you get in the room, then go for it. The staff is overly humble to compensate for the low standards of the hotel, but that will not make your stay any better.
AMITA
2 晚家庭旅行
6/10
The hotel staff is a bit on the slower side food quality was very good overall a nice experience but can be improved a lot
TAHIR
1 晚商务旅行
2/10
There was nothing to like... worst property and very uncomfortable
真实旅客
1 晚家庭旅行
10/10
The property was an excellent location to celebrate the Holi festivals in Mathura. The staff were exceptional, and were always eager to help out, answer questions and ensure we were happy during our stay. Although the entire staff was fabulous, Yogesh Singh provided exceptional customer service. The food served at the hotel was very good, and extremely convenient.
Tiffiany
3 晚家庭旅行
10/10
真实旅客
3 晚行程
6/10
Very disappointed for a property of category 3.5star
真实旅客
1 晚行程
10/10
Pretty nice, decent food. Staff was courteous and helped with arrange a taxi for trip to vrindavan. I really liked the fact it is located near all the important touristy spots, while out the busier parts of city. I would stay here again.
真实旅客
1 晚行程
8/10
真实旅客
2 晚结伴旅行
8/10
I booked a room on the holy festival 2019.
Due to rush in holy festival, hotel provide us good service