Property should seriously work on cleanliness. And the charges are not even worth it. Rooms are nothing like what it is in picture.
Sweta
Sweta,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2022 年 12 月 18 日
Absolutely disgusting hotel!
Me and family stayed here for 2 nights and I was absolutely disgusted with the rooms and hospitality services.
I've stayed at 1000s of hotels in my lifetime from Indonesia, Ethiopia, India, China, UK etc. This hotel is clearly the worst. This is definitely not a 3- or 4-star hotel like the reviews show. If I can rate it a 0, I would have. Few things I noticed during our stay.
1) Dirty bed sheets and pillows with stains.
2) Rat running around in the room. Hotel staff said quote " we'll catch it and remove them from your room. " This is not the correct answer for these issues.
3) Washroom was dirty with stains on the toilet and washroom sick.
4) Morning breakfast barely had any options.
5) At 4am someone tried opening our room door when my family was sleeping. Thankfully I was awake, I opened the door and found a person walking away from our unit.
6) Very loud noises all night in the lobby and from outside noises. Every hotel I've stayed at have sound proof windows or something to prevent outside and lobby noise.
7) No safety lock on your doors from the inside. Only one lock. This is a big safety concern from my point of view I had to put a chair in front of the doors.
The staff as well is not helpful the person I spoke to at reception didn't seem to care.
In conclusion, i don't recommended staying here and ill filling a complaint against the hotel for this.
Naveen
Naveen,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2022 年 12 月 8 日
Hasu
Hasu,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 10 月 22 日
Great customer service and nice location
sankaran
sankaran,1 晚家庭旅行
Orbitz真实住客点评
4/10 尚可
2022 年 10 月 4 日
Suffocating, un-hygienic rooms, dirty utensils, and dirty bedsheets. If you have the patience to argue with the staff to change each and everything thing that you get in the room, then go for it. The staff is overly humble to compensate for the low standards of the hotel, but that will not make your stay any better.
AMITA
AMITA,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2022 年 9 月 3 日
Ok sort of stay if you are coming alone
The hotel staff is a bit on the slower side food quality was very good overall a nice experience but can be improved a lot
TAHIR
TAHIR,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2021 年 1 月 6 日
There was nothing to like... worst property and very uncomfortable
真实旅客
1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2020 年 3 月 16 日
The property was an excellent location to celebrate the Holi festivals in Mathura. The staff were exceptional, and were always eager to help out, answer questions and ensure we were happy during our stay. Although the entire staff was fabulous, Yogesh Singh provided exceptional customer service. The food served at the hotel was very good, and extremely convenient.
Tiffiany
Tiffiany,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2020 年 2 月 21 日
真实旅客
3 晚行程
Expedia真实住客点评
6/10 好
2019 年 12 月 5 日
Disappointed with the property
Very disappointed for a property of category 3.5star
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 10 月 16 日
Pretty nice, decent food. Staff was courteous and helped with arrange a taxi for trip to vrindavan. I really liked the fact it is located near all the important touristy spots, while out the busier parts of city. I would stay here again.
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2019 年 3 月 22 日
真实旅客
2 晚结伴旅行
Expedia真实住客点评
8/10 很好
2019 年 3 月 22 日
I booked a room on the holy festival 2019.
Due to rush in holy festival, hotel provide us good service