Walked into room smell of cigarettes hits hard. Called front desk lady says your the 3rd one to complain about this? Why? It's non smoking. Lots of hair on bathroom floor walls and tiolet. Stains on carpets couch and walls. Walked right back out 10 minutes later and checked right out. Lady at front said I had to call hotels.com to complain because I guess it's their fault the room is dirty. Hotel lobby is deceiving looked nice. Read reviews before going I seen it's got a high rating that's why I booked it but I was wrong
Steven
Steven,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Mickey
Mickey,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 10 日
Bathrooms was terrible
Chante
Chante,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 8 日
Bad customer service and conditions
Common areas were dirty.
They were out of coffee
Breakfast was mediocre
No room service
Bed was worn out, lumpy and saged in the middle.
Place needs remodeling bad!
Lip service with no results
Chris
Chris,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 15 日
Only come if you are desperate
The check in part was not bad except our keys didn’t work to get into our building so we had to go back to front desk. And then 2 of the doors for our building did not work AFTER we went back. Took an extra 30 minutes to get into our room. The room was NOT like the picture. Everything was gross and run down looking. It didn’t seem like anyone did any deep cleaning in the whole suite. And i have a cleaning business so i know how to deep clean. The couch was dirty, it smelled musty in there. There was no wash clothes. There was no trash in the bathroom. The hallways smelled like tuna. And the hallway floors desperately needed to be vacuumed. It kinda sucked because my boyfriend and I wanted a night away and we just wanted to go home from the second we got there. Before 11am checkout I had maintenance knocking on the door to see if I was gone. Which I understand you wanna get it ready for the next guest but AT LEAST wait till after the check out time. Walls were thin and could hear neighbor’s conversation.
Lexi
Lexi,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 12 日
Jessica
Jessica,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 11 日
Armando
Armando,6 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Definitely would stay again
Booked a night away for New Year's Eve. Checking in was a breeze. The counter person checking us in was very nice and friendly. Our room was very clean. Its probably top of the list of places we stayed at that we liked. The hotel was quiet during our stay. We definitely would stay here again and recommend.
James
James,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 4 日
Rebecca
Rebecca,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 4 日
I liked that the rooms were clean and the customer service was good. The only issue was the elevator smelled strongly of urine. I did tell the front desk person promptly and she said she would look into it. Overall good hotel stay.
Ashley
Ashley,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 3 日
Estuvimos de vacaciones por primera vez en allentown pa, el lugar nos encantó el dormitorio súper cómodo tenía sala cocina y dos habitaciones lo único que no nos gustó que la entrada y pasillos no estaban limpios y el olor un poco desagradable
Cuantas
Cuantas,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Luis
Luis,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 1 日
Mary Jo
Mary Jo,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 28 日
Livia
Livia,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 24 日
I’d stay again
It was adequate lodging with very friendly front desk workers besides the woman who checked us in, had a super late checkout on Christmas Eve and was not even charged extra, the room was nice but. Due to difficulties the phone in the den wasn’t working nor was the tv until our last day there
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 24 日
Roseshira
Roseshira,4 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 23 日
Nice room for the family, carpet dirty with a lot of stains
Jorge
Jorge,4 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 22 日
Nadia
Nadia,2 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 14 日
Bedtime surprise
I arrived very late. Checking in was smooth. It wasn’t until 1am as I decided to go bed that I noticed something missing on the bed. It only had sheets on it. No blanket or bed covering at all. I took a picture. It’s December and outside it’s cold in Bethlehem. That’s unusual
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 13 日
Noel
Noel,9 晚行程
Orbitz真实住客点评
10/10 绝佳
2024 年 12 月 1 日
Nice
Maria
Maria,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 30 日
Deborah
Deborah,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 11 月 26 日
This hotel was awful. The property is in need of a complete overhaul. Major stains on the carpets in the halls and in the rooms, dirty couches, broken and animal chewed furniture. In addition the cigarette and marijuana smells were overpowering. I had to move rooms because it was so bad in my first room. Even though they have a no smoking policy, it’s clearly not enforced.
I would absolutely never stay at this hotel again and maybe never another Sonesta ES.