Worst Hotel Visit of All Time!
This place was without a doubt the worst hotel we have ever been to. We lasted about 15 minutes before having to change hotels. And Hotels.com is refusing to refund us. This place is not as advertised. It’s advertised as smoke free but they let their guests smoke throughout the hotel
From the moment we walked into the door we were hit with the smell of cigarette smoke. No one was at the front desk and the phone was ringing off the hook. We finally got our room key and went to our floor and the smell of cigs got so much worse. People were ripping cigs in multiple rooms on our floor. Children were screaming from inside different rooms. Lights were flickering. I felt like I entered the Twilight Zone.
Then we finally got to our room and the place was disgusting. There were bloody boogers on the wall. Gross white stains on the chair (yeah it was that type of stain). The ceiling was also disgusting with spider webs. And the bathroom still had someone else’s trash in it.
I’m actually considering never using hotels.com because of how poorly they handled this situation.
I wish anyone peace that stays a night at this cancer acceleration center.
Chris
Chris,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 22 日
First room we were assigned had sink full of dirty water. Requested accessible room on first floor if possible!! Assigned to 3rd floor with elevator way down hall!! Moved to first floor after reporting dirty water etc. poor lighting in room. Unable to regulate temperature properly! Breakfast area crowded. No creamer for coffee. Ironing board in room but no iron! Older mismatched furniture! Only one light working in bathroom! Totally dissatisfied with place and personnel ! Definitely would not recommend it!!!
Linda
Linda,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 18 日
Upon check-in, I had forgotten to add a person to my reservation and they were accommodating. Now the room I was given still had the previous persons belongings left behind on the nightstand, which I threw away. The staff was friendly and helpful and offered a good selection. I did end up checking out earlier than anticipated to
mold in the bathroom.
Shameka
Shameka,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
Madior
Madior,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 12 日
OK
Steve
Steve,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 8 日
Good choices but out of items.
Front desk man was not helpful when it came to 3 issues.
Parking lot was being paved so not many spots available.
John
John,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 26 日
Darrick
Darrick,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 20 日
Fran
Fran,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Donna
Donna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 30 日
August
August,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 8 月 25 日
Not the best.
Pool was nice and worm, other guest where nice. The room would need renovations, there as a big hole in the carpet. The elevator next to our room was out of service so we had to walk all the way to the other side of the hotel. It wasn't the cleanest or up to date hotel of the chain. There is definitly better for similar price in the area. On the upside, we got to try the mexican restaurant next door which was really good with amazing service!
Frederic
Frederic,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 19 日
2nd shift staff need to do better on explaining things
Todd
Todd,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 16 日
Kaz
Kaz,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 13 日
Nice experience
Janet
Janet,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 13 日
Dmarcus
Dmarcus,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 8 月 12 日
Melinda
Melinda,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 11 日
Never again
My wife and I checked in on Friday at around 8pm. I booked a king room. We got to the room and it was a double. I called the front desk, and the male agent tried to tell me that I probably booked a double room. I assured him that I know what type of room I booked. Then he told me that hotels.com made a mistake. I went down to the front desk to show him that hotels.com had me booked for a king room. Then he told me that we’re free to check for a king room at other hotels in the area. Very unprofessional. The only good thing about this hotel is Geraldine who works in the cafeteria. She was very pleasant and very helpful. The front desk agent can learn a lot from her. The shower curtain was dirty. The toilet seat looked like it was 30 years old. And there was a small spider running around inside the TV screen.
anthony
anthony,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 10 日
This hotel was terrible. Rooms were nasty . The front was rude and ignorant. No smiles . Only ppl that were nice and provided great service were the dining ppl and especially Miss Geraldine. Very nice lady .
William
William,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 10 日
Softball
Bed was good . Elevator broken front desk person it was.front desk person short with us
Rick J.
Rick J.,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 10 日
The room is dirty, the bathtub didn't work and when I spoke to the employees, they told me that the management didn't give them enough product and that they didn't clean it the days I was there.
Estela
Estela,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 8 月 10 日
Reviews are nothing as to how the hotel is. Room smelled bad. Old furniture, ac wasn’t functioning properly in the room. Dirty furniture with stains. Mold in bathroom ceiling. To top it off room door was easily pushed in to open without the key.
Bridget
Bridget,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 8 月 10 日
We were here from monday to saturday we never got our room clean we had to go the drecepcion to get towels and toiltet paper we are still here but i made a new reservation in order to get a clean room
Evelio
Evelio,5 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 9 日
TV was broken, sofa bed was stained. Free Breakfast is good and room is spacious.