Love this place Bryan the customer service manager was excellent really went out of his way to make sure that me and my family were comfortable. I also left my backpack in the lobby while I was checking out. He brought it to the airport and delivered it to me. Thank you, Bryan.
Michael
Michael,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 9 月 17 日
Masatake
Masatake,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 8 月 26 日
Denis
Denis,2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 7 月 13 日
BEWARE do not book this hotel.
1 there are many other hotels nearby with better quality, better rooms and better service for 1/2 the price. no hand towels, no amenities in bathroom.
2 scams. the pics of rooms are not accurate to reality. when we arrived our “quad room” was simply a normal room with 4 single beds crammed together even though the reservation had 3 adults and 1 15yr old child. the pics depicted 2 separate rooms each with 2 queen or 2 double beds spread out. we had to purchase a second room because they couldn’t accommodate our original reservation
3 noise and room quality is terrible. we stayed on the 3rd and 5th floor and chickens, animals noises could be heard from outside. windows did NOT have blinds or curtains so light would awake us very early in the morning. beds were extremely firm like sleeping on bamboo and not a cushioned mattress
4 THERE IS NO POOL. Expedia listed a pool for this hotel which was a primary reason we booked this particular stay.
5 receptionist lie and cheat, will quote currency exchange rates then provide a lower rate when actually exchanging money. so we got less money back then we agreed.
6 no roof top cafe as listed in ad, no restaurant, no cafe or coffee or food anywhere to purchase in the hotel. there are nearby restaurants.
in short if you want a 1 star motel stay or hostel stay at very expensive prices.
i would NOT recommend this hotel to anyone!
BEWARE do not stay here!
Joe
Joe,4 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 3 月 29 日
Khang
Khang,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 26 日
Terje
Terje,2 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 12 月 3 日
Christian
Christian,3 晚行程
Hotels.com真实住客点评
2/10 很差
2023 年 12 月 2 日
Hau
Hau,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 5 月 31 日
Location was perfect for staying in the old quarter. Lake and night market so close.The staff went above and beyond to make our stay comfortable. Soo booked us an amazing day trip. Can’t wait to stay here again later in the year. Highly recommend! Thank you to all the staff that made our stay so memorable
真实旅客
1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2020 年 3 月 18 日
真实旅客
4 晚行程
Expedia真实住客点评
10/10 绝佳
2020 年 2 月 20 日
Great place to stay in old quarter
Centrally located hotel to see all the sights of Hanoi in the old quarter.
Friendly welcoming staff on arrival - greeted with fruit and a drink. Tasty Breakfast . Helpful receptionist pointing out places of interest. Chose to stay in deluxe room with view of lake.
Caroline
Caroline,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2020 年 2 月 13 日
Definitely will came back to this hotel if I back to Hanoi. Everything was perfect. Staff really humble and have a good english, they will explain to you about good restaurant. Thank you to everything.
真实旅客
1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2020 年 1 月 27 日
Thao
Thao,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 12 月 25 日
The room is so cleaned and look like antique. Most of all, breakfast is better than we expect. They provided fruits and main dished also. Location is so near with all the place you want to be. Staffs are so proactively helping guests
真实旅客
1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2019 年 12 月 7 日
Denise
Denise,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 12 月 2 日
The staff here are so caring and friendly. They offered us a room upgrade to facilitate our heavy luggages and different exclusive services during our visit in Hanoi. Highly recommend!
真实旅客
1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2019 年 11 月 22 日
Keep it up
Room decor very nice and romantic. I’ll visit again for my next trip
Teo
Teo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 11 月 17 日
한국인들 의견이 많이없어서 걱정했는데, 위치 완전깡패고 직원들 너무 친절하네요. 금액대비 가성비 매우좋았습니다.
티비화질이 부족하고, 채널가이드는 없어서 아쉬웠지만, 여행이라 머
티비 크게안보니 문제없었습니다.
To. employee of this hotel.
thank you for your service. i came back here in s.korea.
i was happy to stay there. if i have a chance what i go to vietnam again, i will go and stay. thank you all.
KimSeokhyung
KimSeokhyung,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2019 年 10 月 25 日
Excellent stay (“,)
It’s my first time in Hanoi and the hotel was exactly the place I need - 1 min walk to Hoan Kiem Lake, helpful hotel personnel, beautiful room and lovely combination of Vietnamese with Western breakfast. I’d recommend this place to everyone as it’s a hidden jewel in the area, would gladly stay here again next time when I am in Hanoi.
Luthfi Raditya
Luthfi Raditya,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 9 月 16 日
Excellent
Perfect location. Great room and service
Robert
Robert,1 晚浪漫旅行
Hotels.com真实住客点评
6/10 好
2019 年 8 月 27 日
真实旅客
1 晚行程
Expedia真实住客点评
6/10 好
2019 年 8 月 16 日
새벽에 공항에 도착을해서 호텔측에서 픽업을 하기로 했었는데 시간이 맞지않고 운전기사의 연락처도 모르고 해서 그냥 30분을 기다려야만했다 그래서 너무 화가나 다른 택시를 타는 불상사가 일어났다. 호텔측에선 두시간 기다렷다고 하는데.. 무튼 시간이 맞지않게 와서 너무 화가났었습니다 하지만 호텔측에서 체크아웃 시간도 늘려주고 아침에도 잘 케어 해주셔서 아주 편안하게 있다 왔다. 그일만 없었으면 아주 좋았을 것이다