I have never been one to complain about a hotel before but this one was really a disappointment. when we first got to the hotel we were welcomed by a moldy, musty scent, dirty floors and carpets and dirty tables in the lobby.
All the carpets were well past their life.
The steam room and pool area was so dirty, it looked like it was never cleaned with dirt, garbage, clumps of hair and muddy shoe prints on the floor.
Now we thought that maybe it was just the middle of the day and maybe it hadn't been cleaned for a few hours but we stayed for two nights and the pool room floors were never cleaned, we checked back multiple times. the carpets were all still visibly dirty with crumbs, there was a dirty sock in the hallway from when we got there until we left, the tables in the lobby, one with a spill of something on it, were never cleaned THE WHOLE TIME!!
we went to use the gym equipment and there were no towels and no spray to clean the machines.
We stayed in a room with a pull out couch and there wasnt anything in the room to actually make up the bed. When we asked for a pillow they said they were out and when we asked for sheets they said they would see what they could find and bring it up to our room. They never brought anything up.
Even in the pool area there were no towels to use.
When we brought up our complaints to the manager, he just brushed us off and said someone must have stollen all the towels. WHAT?!?! And that they were under staffed.