I was there for an event for an organization I belong to. At the banquet, the glasses were extremely dusty, and the silverware was dirty. I don't know why the setup staff would even put the items on the table the way that they looked. Also, at one point, we waited 45 minutes for an elevator to come to the lobby to get to our room. Some staff were extremely helpful, and a few made it known that they were disgusted that our group was there. The ice machines were broken or leaking on nearly EVERY floor. The hotel has 30 floors, with only 3 working ice machines was horrendous. I would never recommend this hotel.