All of the area was evacuated due to a wildfire before our stay and we were not informed, still had the listing up and we paid for a room we never got to stay in and didn’t get a refund for. the area has zero cell service and is at least an hour from non-spotty service or a gas station. other than that the property looked just a little run down.
Madeline
Madeline,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Kimberlee
Kimberlee,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 27 日
Didn't get a chance to stay at the hotel because of wildfires but it looks like a good basic value for the price.
Brandon
Brandon,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2024 年 11 月 23 日
Please please clean up the dead bugs in the bathroom, under the bed, and by the window sill. This place would have been lovely to stay at if it weren’t for the dead and still alive bugs everywhere.
Isabelle
Isabelle,2 晚结伴旅行
Expedia真实住客点评
2/10 很差
2024 年 10 月 15 日
Samuel
Samuel,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 5 日
The hotel management did not contact us when they are closing down due to the forest fire in the area. We showed up at the hotel and saw a notice on the door. We called the hotel and one of personnel said they will refund the money then hung up on us. We unable to connect again and have to scramble that evening to find a place to stay, but nothing is available at least 30 miles out; so we are ending sleep in the van in one of the hotel parking lot approx. 25 miles away from Lava Mountain Lodge hotel. It is unprofessional as part of hotel management run the business. Never want to come back again.
Vinh
Vinh,1 晚结伴旅行
Expedia真实住客点评
2/10 很差
2024 年 10 月 1 日
Hotel was closed when we got there and we’re told they had a emergency evacuation 2 days ago because of wildfires.
Peter
Peter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 29 日
Nice place in a beautiful area. Staff was very friendly. Had an excellent burger at the restaurant. Could use a little care, several light bulbs in the room flickered or were out. It was a bit far from GTNP, longer drive than I thought it would be but it worked out okay.
James
James,2 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2024 年 9 月 27 日
There is no AC units no bathroom fan you had to go to the restaurant for ice
Jeffery
Jeffery,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 9 月 26 日
Samuel
Samuel,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 25 日
Denny
Denny,1 晚行程
CheapTickets真实住客点评
4/10 尚可
2024 年 9 月 22 日
Danny
Danny,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 9 月 18 日
Det tok 25 minutter for å sjekke inn.
Vi hadde tre overnattinger. For normalt renhold, skifte handklær etc var det ekstra betaling pr natt.
Rolf
Rolf,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 16 日
Enjoyable weekend
Very friendly people. Very comfortable and accommodating. Would definitely recommend to anyone for a peaceful, friendly place to stay.
Tom
Tom,4 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 9 月 15 日
Sad experience
Yulia
Yulia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 14 日
Richard
Richard,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 9 月 10 日
Forest fire changed our route to lodge 6hr. Lava lodge wouldn't refund money because we couldn't make it.
John
John,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 9 月 9 日
Jeffrey
Jeffrey,1 晚家庭旅行
Travelocity真实住客点评
2/10 很差
2024 年 9 月 3 日
We booked a night stay here and the hotel was inaccessible from either point of entry of the road it sits on due to the state closing the road for a forest fire. I called the hotel early the day of when I saw the warning on the GPS and they confirmed we could still access their hotel and the road was closed "a few miles up from them". We drove 20 miles towards the property only to find that the road was closed 16 miles before we could get to the hotel. Nothing changed on the DOT website for where the road was closed from the morning so the staff was just uninformed. I called again and told them there was no way to get to them and requested to cancel and refund. The staff wasn't super friendly or even empathetic. Customer service could have gone a long way here. They cancelled but refused a refund, which was mind bogglign considering they were inaccessable for another 24 hrs. No servies/stay were rendered and we're expected to pay? When hurricanes hit and businesses need to close, they don't still charge people services. Its the cost of doing business. Its unforunate a company is unwilling to do the right thing in these situations.
Tara
Tara,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 9 月 1 日
Anthony
Anthony,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 9 月 1 日
Is ok for very minimalist. No amenities (no coffee, microwave, fridge etc) and washer/dryers do not work. Understaffed with what appeared to be one person running food and lodging. Did appear to be clean.
Shaun
Shaun,2 晚行程
Expedia真实住客点评
6/10 好
2024 年 8 月 31 日
Cabin like hotel in the middle of nowhere
This hotel was just a place to sleep. There wasn’t anything close by.