Honestly the staff at this hotel were Spot On, super nice and very very helpful. The overall condition of the hotel I can only give about 3 stars. Stained carpets in the lobby, elevators constantly going out, state of chairs tables etc, are very well worn. Hotel needs a little face lift and with what they charge, it should have already been done. But the staff made up the difference, never stayed somewhere that I could give a higher rating for the staff.