We stayed at the Hyatt over the weekend and unfortunately, our experience was far from what we expected. Valet parking was a complete nightmare — we waited over an hour just trying to get through the traffic and have our car taken. That kind of delay sets a frustrating tone for any trip.
On Friday night, we requested a rollaway bed, but it never showed up. No follow-up, no communication — just ignored. To make matters worse, the room temperature was unbearable. The room was hot all night, and adjusting the thermostat didn’t help at all. It was hard to relax or get a decent night’s sleep.
For the price we paid, this was incredibly disappointing. Hyatt needs to seriously address these issues.