I reserved a suite- two rooms, one king bed in 1 room, 2 doubles in the other. When I checked in i was told there was only one and it was under maintenance. I was given a single double bed room and told I would be waved the parkong fee of $15/day. I verified prices and conplained the following morning (because it was so late at check in and the language barrier was a real problem). So the next mornong they tried to tell me we had to wait for the manager, who was on vacation and would be back 3 day later. Ive worked in hotels for years. As a front desk staff, you ha e the authority to make things right for your guests. But i had to get angry for them to digure out a solution: it took 3 hours, bit they finally chamged our room to two connecting rooms, each with 2 double beds. Better than a single for the price I was paying. The "breakfast" was pitiful. The coffee was wither too watered down or way too strong-no coffee pot in the room. And it is the beacj, sand is everywhere so you can't expect a perfectly clean floor- it was clean enough. The wifi didn't work. Our first room, the door handle was broken.
