Mycket bra hotell fina bufféer, bra gym ett spa som säkert är kanon, men hela hotellet är ett spa.
Mysiga områden att nyttja. Tråkigt att hissen gick sönder två gånger på fjorton dagar, men inga problem att få hjälp med att ta ner väskan från rummet vid avfärd.
Birgitta
Birgitta,14 晚行程
已验证
10/10 绝佳
2026 年 4 月 16 日
Freundliches Personal
Fabian
Fabian,1 晚行程
已验证
10/10 绝佳
2024 年 10 月 30 日
I like the food and the condition of the hotel. The room was a good size for two people, the bed was comfortable, and the terrace had a good sea view.
Evgeni
Evgeni,7 晚行程
已验证
8/10 非常棒
2019 年 6 月 14 日
Decent location for holiday bob. Drinks expensive in hotel
Breakfast ok
My double bed turned to be single. Couldn’t be bothered asking to change
Staff fairly friendly
Pool area pretty good
真实旅客
4 晚行程
已验证
4/10 一般
2025 年 11 月 11 日
Honestly everything was great once we got there but the service before? Was awful. AWFUL.
I wanted to add a guest to my reservation and I could not get in contact with them. I travel a lot and this was the worst customer service I’ve ever experienced.
I tried to reach out to the hotel 6 times. I called and they answered but once I said “Hello?”, They hung up on me immediately. I then got a friend who spoke Spanish and they continued the conversation. This happened 3 times and refused to help me with my issue. I used the contact form on the website, I emailed them all over a month in advance, and no response. I even asked Expedia for help and they refused to amend my reservation or offer assistance.
So when I got there, the lady working did not apologize nor offer kindness or regret about what had happened. Instead she charged us more than we paid for the initial booking and more than the Bahia Del Sol website price for a double room for two people.
This would not had been such a hassle for any other hotel I’ve been to. Nor would it have been such a steep fee when the room already held space for two people. I’m thoroughly disappointed especially since it is a beautiful resort.
Kayla
Kayla,4 晚行程
已验证
4/10 一般
2025 年 8 月 26 日
AC was not working in our room and we were told to just keep the curtains closed. We came back at the end of the day and housekeeping turned off th ac. Our room was hot. The corridors did not have AC either. Parking was too far.
Cecille
Cecille,5 晚行程
已验证
10/10 绝佳
2021 年 10 月 8 日
kommen seit 2012 regelmäßig. immer wieder zufrieden. für mehr geld gibt es bessere hotels. aber in summe alles immer wieder gerne im bahia.
lage,ausstattung und sevice… für den preis jederzeit wieder
charly
charly,1 晚行程
已验证
6/10 不错
2020 年 7 月 19 日
Average hotel , very old fashioned
simon
simon,1 晚行程
已验证
6/10 不错
2020 年 7 月 19 日
Hotel ok , a bit old fashioned
simon
simon,3 晚行程
已验证
2/10 较差
2020 年 2 月 16 日
They just dont care that you are a customer
Went to reception the morning of checkout and said I wished to make a complaint about my stay, and outlined the following...
- No parking available (it was fuul), even though it states on the website that there is parking and does not say anything about limited availability.
Before I even continued on with the rest, Carlos the receptionist (very rude and unpleasant man) started to defend it saying that they have parking and that it was fuul so it was not my fault - it was obvious at this stage that they dont know how to handle complaints.
Other issues:
- Bed sheets were damp (not really sure why this was)
- No hot water for showers in the morning
- No heating working in the rooms
- Light in main part of room not working
- No lights working in the corridor
They had no interest in listening to my concerns and just wanted to make excuses... it was like it was my fault - and then the classic comment came; we dont own the hotel, we just work here.
Watch out for their reply to this feedback... I bet you they will give excuses and defend it all the way.
I'd avoid this hotel if you want to have an enjoyable stay in Santa Ponsa.
Tim
Tim,1 晚行程
已验证
6/10 不错
2019 年 8 月 25 日
Halvtaskig städning. Städade inte balkongen någon gäng!
Mycket oljud från fläktar. Fläktar o diskskrammel som studsade i balkongtaket. Nästan omöjligt att sitta på balkongen.