There were several of us there for the apparel market at DMC. We all asked about the resort fee since we would not be using the spa nor the water park. we were told at check in we would not be charge for it. At check out we were charged $27 a day for that fee. That was wrong on all levels. We are all Hilton honors members and we frequent all of the DMC apparel shows. We will not stay there again.
laura
laura,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Family Trip at the Hilton Anatole
I loved the facility! It was a family friendly and a very massive facility. The pool area was amazing, and they had staff waiting when you left the pool to give you a warm towel. The only issue I had was the tub in the room drained slowly. The water had built up while taking a shower. It was an unpleasant feeling. Other than that, it was a nice family-friendly place to stay.
Charburn
Charburn,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
We love the Anatole! It’s a perfect place to stay and relax!
Kelly
Kelly,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 26 日
Not staying here again.
I called the front desk at 10pm because our AC was not working , I asked them to bring me 2 fans. At 11pm they still had not brought the fans. I had to get dressed and go to the front desk to get the fans. They told me they didn’t have a fan but housekeeping would bring them. At midnight they finally brought the fans and fixed the AC. So we couldn’t go to sleep until 1am. I asked them for a late checkout due to having to stay up so late and they told me no.
Justin
Justin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Great stay. Staff were family. Room was very clean
Jonathan
Jonathan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Frederick
Frederick,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 25 日
Nightmare check in
To start, check in was a nightmare. I called to inform the hotel that we would be checking in late because we had dinner plans. We arrived at the hotel at around 10:30 and were informed that our reservation had been canceled. We were given the run around with I’m sorry, it shows it’s canceled.. it was even noted on the reservation that it was a late check in. It took forever to get it fixed!!
Jennifer
Jennifer,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Kevis
Kevis,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 21 日
Just okay
Too many fees, parking is confusing and you have to pay for it. Not enough floats on lazy river, water park area looks bigger in pics. Did like the lobby and halls were spacious.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Only issue was the hot steamy atrium. Broke a sweat walking from the elevator all the way to the room.
Elizabeth
Elizabeth,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
Patricia
Patricia,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
Overall, my experience was okay.
One of the main inconveniences was the gym being located on the opposite side of the hotel. However, the biggest challenge was the service at the front desk. Check-in took an unusually long time, especially with only two employees working during a busy conference. I also had an issue with my room key the next afternoon and ended up waiting over 20 minutes due to slow service.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Melissa
Melissa,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Molly
Molly,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
Carlos
Carlos,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Jeff
Jeff,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Natasha
Natasha,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Amazing stay. Beautiful, well kept hotel. Cleans and comfortable beds.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Alexis
Alexis,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 11 日
Nice, but not $500/night nice.
It was fine, but not worth $500/night.
Check-in was slow, guys at the valet just immediately asked my mom to move while I went to see where to check in while I had my baby in a carrier and clearly a LOT of baby stuff to haul up to the room instead of asking if we needed help or a cart to load our stuff onto.
Room was fine and clean enough.
“Water park” was nice- calling it a park is a stretch. Only one hot tub for the whole place was disappointing.
Overall it was a nice hotel, just think they’re a little too proud with the name Hilton slapped on the building- especially for the part of Dallas they’re located in. (Born and raised here, I wouldn’t travel around that immediate area at night, or even alone during the day.)