6/10
Our 1st room had construction being conducted on the floor above us so we called the front desk and they moved us to another room which the air conditioning didn’t work so then they moved us to the same size room but it was renovated. I would have hoped we would have been upgraded to a suite but we weren’t. When we checked out they said I only put down a deposit through hotels.com. I couldn’t find my paid receipt so they charged me and finally after looking through my emails i found the paid receipt and went back up to the front desk for her to say that she couldn’t handle that, reservations department would need to call me back.
All people were very kind and considerate but it was still a little bit of a disappointment.
Elizabeth
2 晚行程