Beautiful view of Quebec BUT the heater did not work, it was cold and we had to wait a long time to get the technician to fix it. There was only 1 chair for the desk, for two people in the room. The service department finally brought a second chair after some wait. The toilet got blocked with toilet paper and we called the service department, they did not come right away, finally the cleaning lady solved it. The service department promised us 15% off the bill for all these issues, but when I went to pay the bill, they had not heard of the promise, and would not honor any compensation. The director of customer service was not willing to talk to us. The front desk agent was not able to help either. Too many things went wrong on a 2 nite stay. I cannot recommend this hotel.