I had to report five times that my safety box was not working until they finally came to the room and fixed. On Sunday June 15 when we arrived around 10 Am it was only Elevator (Lyft) working out of 4, it was a caos trying to go the room and viceversa.
Mario
Mario,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Angela
Angela,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 3 日
ANTHONY
ANTHONY,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 3 日
Never again!
Only 1 elevator worked. So you would have to line up every time just to go to your room. None of the vending machines worked since they were all full with cash. It’s 2025 they should be able to take cards or get them serviced regularly. Was so thirsty couldn’t even get water from the hotel so I had to DoorDash water to me. The mini fridge was not cold enough, my breast milk went to waste. Had to buy formula for my breast fed baby and he was having difficulties with that, money wasted. Sheets has stains. Couldn’t do laundry in their laundry room because the coin exchange machine didn’t end work. There is clearly no upkeep of this place for all the money they charged. I prefer to go to the Marriott or Sheraton and spend the extra money there.
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 24 日
Jennifer
Jennifer,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 15 日
Ronald
Ronald,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Let me start off by saying the reviews are false or some people must have been really having a bad day but I’ll make it quick and truthful for you !! Book asap we booked this hotel through Expedia with a package deal then we went and was reading the reviews and got worried then went to TikTok and saw some good reviews so we just took the chance and I’m glad we did . The hotel is beautiful they basically have half of the land in the area they are located in very big hotel wonderful room with balcony and wonderful ocean view !! Clean room AC was perfect the walls are sound proof . They have 3 big pools one with a bar In it also w/ food && Jacuzzi ! && let’s not forget they also have a private beach with chairs and umbrellas included with the stay . They have a lot of lounge areas inside and outside very family and kid friendly . We checked in after 4 the check in took no more then 10 mins . They have a parking garage self parking $23 a day I don’t know how much was the valet .
The hotel is located in a good area you can walk to San Juan and all the popular restaurants . PSA there is a resort fee of $35 a day when you check out and a deposit of $350 in case of damage to room but will be refunded soon as you check out . This is our second time visiting San Juan and we will book this hotel again . && the reviews about the elevator they have 3 other ones that work one by the pool one in the middle and a service one in the back and also a escalator .
Digeria
Digeria,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
The property was really nice and the room was amazing
Aliza
Aliza,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
I would stay here again
Steven Lewis
Steven Lewis,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 8 日
property really showed its age -one of the elevators has been broken for some time and it made things difficult to try and either return to your room or get downstairs. also had a very limited amount of lounge chairs for the pool area
John j
John j,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Brenda
Brenda,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 8 日
The property was clean and beautiful! I chose this property bc breakfast and room with a balcony were included. But after checking-in we were told differently. Breakfast was Not included but the view from our room balcony was Breathtaking!!
Tanisha
Tanisha,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Ali Husseinali
Ali Husseinali,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Lots of daily activities, very clean. Staff were very friendly. Unfortunately, there was a lack of food options on property.
Liliana
Liliana,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Brenda
Brenda,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 7 日
Nice area beautiful view good to chill but room need a update.
Xiomara
Xiomara,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Mariesa
Mariesa,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Alain
Alain,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 7 日
I was there since April 2nd until April 6th and house keeping NEVER came to clean my room only 1 time and they made up my bed and left everything else a mess no trash being throw out
Lavonie Wharton
Lavonie Wharton,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 7 日
The property was so conveniently located.. the staff was amazing.. there were a few concerns.. the elevator was out of order….the hot tub was non operational .. the refrigerator is in the bathroom😩 and I wasn’t super excited about the beach as I was expecting blue water.
Patricia L
Patricia L,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 6 日
Loved the location and the access to the sister property. Most workers were friendly and helpful. My ocean front balcony had amazing views. There were a few maintenance issues that need addressed, such as the elevator that didn’t work the entire week I was there. Also, my balcony needed some painting and updated deck furniture.
Monte
Monte,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Sarah
Sarah,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 6 日
The doors have to slam shut to completely close so you hear doors slamming at all hours. There were several maintenence issues with our room (no hot water or working telephone) so we changed to another room with a whole other set of maintenence issues (running a/c sounded like water constantly running).