Honestly, I probably won’t stay here again. My favorite hotel in Williamsburg is the William Vale, and everything is amazing there. However, I will start by saying Indigo is nice as far as esthetics, fairly clean, beautiful pool area. But the beds are so hard and uncomfortable I didn’t rest well at all. It was after 11:00pm at night when we checked in. There was a charge hold on the card I booked with, prior to checking in. I told the manager that I’d be putting another card on file. He informed that policy is, all charges had to be on one card, and there was nothing he could do. I understand policy but, customer service and accommodating your customers should be most important. Even after getting that settled we were not informed on how to get to our room or what amenities were available to us, nothing.