The hotel and our room was spotlessly clean. These people work really hard and the hotel is well managed. The reason we gave a less than stellar review is that the hotel is tired and really needs new carpeting for sure throughout the hotel and some new furnishings in the Lobby. The reason we’re very concerned about the carpeting is we stayed on the second floor and my husband and I who are fit and thin kept tripping on the carpeting that sticks up and is loose or has lumps. It really isn’t safe and I’m planning to call the manager about it. Someone who is disabled or elderly or even just a regular person could fall so easily on this carpeting. The room cleaners were fabulous. We really think for this mid price hotel. They do a wonderful job overall it just needs a renovation.
carol
3 晚行程
8/10
It was very good
Ushasree
3 晚行程
10/10
I travel alot and I’ve stayed here several times. Always a fast easy check in. Large lobby very clean and the rooms are decent as well. Only complaint was the bathroom it wasn’t updated like other rooms I’ve stayed at here and could have used a tad more cleaning. Overall nothing major would recommend.
Seneca
1 晚家庭旅行
10/10
tyleek
3 晚行程
10/10
We were able to check in early so cold make it to a wedding, great accommodations
Lawrence
1 晚结伴旅行
10/10
Love my stay! Will be back! Besides the pool being ice cold… I had a time!
Ericka
2 晚行程
8/10
Roman
2 晚行程
10/10
Cassandra
2 晚家庭旅行
10/10
Jemilier
1 晚行程
10/10
Bona
2 晚家庭旅行
8/10
Great price but for the brand I was disappointed. Hallway was rundown, ripped carpets, definitely needs maintenance
Gustavo
1 晚商务旅行
10/10
When I went to check in, I was told that there were no clean rooms so we had to wait . I was worried at first but then they cleaned up our room very fast. Despite the sand storm and Beyoncé concert leaving this hotel at full capacity , it was so enjoyable . I love Deerfield area and it was my first time visiting . I have always stayed in Chicago but the hotel and the village grew on me . It was a great price for 2 nights on a busy Canadian holiday with a Beyoncé tour and a sand storm all at once . The staff was very helpful. The room was beautiful . Looked like an ensuite . My favourite part was that they employ people with special needs . It was so heartwarming seeing a person with possible Down’s syndrome working front desk and making a difference in their lives . I will be back and I wish that employee all the best !
Arijana
2 晚家庭旅行
6/10
真实旅客
1 晚家庭旅行
10/10
真实旅客
1 晚家庭旅行
6/10
The drain in the bathroom sink was not working properly a was very slow to drain. Reported issue, was told it was fixed. Never worked properly for entire stay. Lamp shade missing a nut, fell off every time turned light off. Very small rom for asking Bed and sofa bed. Most uncomchair I have ever sat in.
Denny
3 晚行程
8/10
Michael
2 晚行程
10/10
Steve
3 晚行程
10/10
Eva
1 晚行程
4/10
Room seemed nice at first, but bedding was very poor. Shower tub was very dilapidated. For the most part the service was great though.
Grant
1 晚商务旅行
2/10
Well, staff were super nice! Top notch!
That’s why they got my 3 stars. Otherwise i probably have gave them 00000! Rooms like so bad felt like I was in motel 6 ! Hyatt brand disappointed me! Hotel needs lots of renovations!! TVs need to upgrade so guests can use their on apps. To owners please spend so money for renovations!!!