1. The staffs not very tentative to our needs, gave poor instructions to room. We were looking for 16th floor and the elevator only has15 floors.
2. The lights in the room very dim and some lights didn’t even work.
3. The TV connection was not stable and hang at times.
4. The water pressure sometimes passable and often weak.
5. We stayed for 4 nights and only got 2 bottles of water the first day. It was not refill on daily cleaning.
6. The coffee was bad.
Overall, I expected more from W hotel.
A Sheung Yan
A Sheung Yan,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2022 年 1 月 6 日
Worst hotel I’ve lived in my life, sofa is broken, I asked them they said they are going to get new sofa later on, so what about me ?? My room is not on sale or anything, and 2 bedroom 1 bathroom should be point out before booking this room because 1 bathroom is not enough, and everything else is expensive at this hotel
Frankly, so disappointing. I booked one night be rest well before along work trip and the alarm clock went off at 2am then the tv turned on at 3 am. By tge time i realized what was going on at 4 am i was wide awake. I have no words. Total waste of money
Maxime
Maxime,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 5 日
Iván
Iván,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Steven
Steven,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Frank
Frank,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Very lovely stay
Really lovely staff and great rooms. Will stay again for sure
Charles
Charles,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Friendly staff and location are pluses.
Matt
Matt,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Esmeralda
Esmeralda,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 12 日
Andrew
Andrew,4 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Really great hotel and prime location if you’re visiting UCLA, or want to be slightly outside Beverly Hills. Rooms are spacious and clean, and the vibe around the pool area is great. The food options at the hotel are okay, and the room’s ventilation dried the air slightly. Outside of that, it’s a solid option, with plenty to do around.
Maxx
Maxx,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 4 日
Disappointing stay for what you pay.
I called ahead to book an extra bed/cot because we were 3 people staying in the suite. When we arrived, there was no extra bed. We decided to share beds instead. I received a charge per night for the bed that never arrived. They remembered to charge me for the service, but they did not remember to actually provide the service. I did not realize until I got home because the invoice they emailed me the morning of checkout said zero charges so I used the express checkout. When I arrived home, I saw I had a charge on my card and a new invoice.
The room was cold. We tried to change the thermostat and it didn’t make the suite any warmer. There were 2 robes and 2 water bottles for 3 in the room (yes, we indicated there would be 3 guests when we booked) and only 1 of the 2 beds had a duvet.
Service in the lounge was so slow we went to the poolside restaurant to get some food. The server told us they didn’t have a busser and they were slammed and that we could get food in the lounge. She said “I won’t hate you if you sit here”. So back to the lounge we went. We waited quite a while for service and when the bartender came to drop off menus she asked if we were ready to order. You just dropped off the menus so how would we know what we want yet?
The staff fixed the charges and brought up the extra blanket and robe we needed after I called, but I would expect these things to be taken care of for the price and reputation of this hotel chain.