1. The staffs not very tentative to our needs, gave poor instructions to room. We were looking for 16th floor and the elevator only has15 floors.
2. The lights in the room very dim and some lights didn’t even work.
3. The TV connection was not stable and hang at times.
4. The water pressure sometimes passable and often weak.
5. We stayed for 4 nights and only got 2 bottles of water the first day. It was not refill on daily cleaning.
6. The coffee was bad.
Overall, I expected more from W hotel.
A Sheung Yan
A Sheung Yan,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2022 年 1 月 6 日
Worst hotel I’ve lived in my life, sofa is broken, I asked them they said they are going to get new sofa later on, so what about me ?? My room is not on sale or anything, and 2 bedroom 1 bathroom should be point out before booking this room because 1 bathroom is not enough, and everything else is expensive at this hotel
Frankly, so disappointing. I booked one night be rest well before along work trip and the alarm clock went off at 2am then the tv turned on at 3 am. By tge time i realized what was going on at 4 am i was wide awake. I have no words. Total waste of money
Maxime
Maxime,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 5 日
Iván
Iván,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Every single staff member is friendly and kind! They go above and beyond to make us feel welcome.
Bridgette
Bridgette,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Very good property and personnel
Eugene
Eugene,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Great staff, knowledgeable security, amazing food! I had a wonderful experience overall!
Alleah
Alleah,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 25 日
construction and ridiculously expensive restaurant
Douglas
Douglas,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Steven
Steven,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 20 日
The lobby of the hotel was nice, with good decor, art, and had a restaurant. I booked a studio king bedroom. It was a large room but very basic. The room is in need of an upgrade. Old tub and shower combo and sink had no room for toiletries. I was on the 5th floor and the noise of music was non-stop all night. I believe from the hotel itself. Luckily my wife and I had ear plugs as we needed them both nights we stayed.
Gavin
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Excellent, easy checkin, great room, and the best pillows