I booked this hotel through Hotels.com based on the photos shown in the listing. Unfortunately, the room I was given looked nothing like the room that was advertised.
The listing photos showed a modern, updated room with renovated furnishings, upgraded bathrooms, contemporary décor, and an overall clean, professional appearance. Upon arrival, I was placed in a room that appeared significantly older and outdated. The furniture, bathroom, closet area, and overall condition were completely different from what was represented online.
The property itself also appeared poorly maintained and gave a very different impression than the listing photos. As a traveler booking last minute with two children, I relied heavily on the accuracy of the photos provided. Had the actual condition of the room and property been accurately represented, I would have chosen another hotel.
I feel that the listing was misleading and did not accurately reflect the accommodations I received. The difference between the advertised room and the actual room was substantial enough that it affected my stay and overall experience.
Because the room provided was materially different from the room presented on Hotels.com, I am requesting compensation and a partial refund for this stay.