Not so friendly staff. Check in was slow. Hotel is very noisy, ventilation is loud, you can hear water running in the pipes from other rooms. Positive was the gym which was very nice.
Jesper
Jesper,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Oh Dong
Oh Dong,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Alberto
Alberto,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Blanca
Blanca,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 15 日
Daniel
Daniel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Nicole
Nicole,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
LUIS
LUIS,5 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
layal
layal,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
massimo
massimo,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 10 日
buona pulizia generale
prataviera
prataviera,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Barbara Maria
Barbara Maria,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 4 日
Nice hotel. Restaurant was not very good.
Joseph
Joseph,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Staff friendly & professional. Hotel was well maintained and clean, breakfast buffet was good and plentiful. Had a great 3 night stay.
Melvin
Melvin,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 9 日
Henrik
Henrik,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
Cianjada
Cianjada,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Staff was friendly and welcoming. Rooms were comfortable and clean. Very nice atmosphere.
Jasmin
Jasmin,6 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 28 日
Colazione confusionaria. Parcheggio non garantito: i posti per gli ospiti sono pochi e non sempre c'è possibilità di parcheggiare. Una delle signore alla reception particolarmente scocciata e con scarsa disponibilità all'assistenza al cliente.
AURELIA
AURELIA,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 23 日
L'hôtel est vraiment loin du centre .dans l'annonce cest dit que le centre est a 10 min alors que c'est archi faux .
IMED
IMED,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
In the heart of EUR area, close to shopping center and surrounded by green areas. Recently renovated, great value for money!
Marco
Marco,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Camere nuove
Camera spaziosa e pulita, un po’ lontana dalla reception
Barbara Maria
Barbara Maria,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Sandra
Sandra,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 12 日
Posizione scomoda, struttura scomoda, camere dislocate in più distretti, nella stanza manca bollitore per the , caffè, come invece accade in tutti gli hotel del mondo. Assoluta discrepanza tra prezzo ( molto alto) e servizi. Esperienza assolutamente da non ripetere
Annaclaudia
Annaclaudia,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Tt bn
Antonello
Antonello,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Douglas
Douglas,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 7 日
I’ve been to Rome and stayed in Eur 10 times. Several times at the Shangri-La. Unfortunately, this most recent stay will be my last at the Shangri-La.
When I entered my room, there was a hand towel folded on the sink vanity with what appeared to be vomit on it. See photo. I then opened the “cleaned” toilet (they took the time to put a piece of paper on it to show it has been cleaned) with poop marks on it.
I went to the front desk since I was headed to dinner and told them about this. The gentleman at the front desk seemed to take it seriously and said he would send someone right away.
When I returned from dinner, someone had been in my room because the vomit towel was refolded into its spot and the toilet seat closed - but neither were cleaned. I called the front desk and said at this point it was late and to please move me to a new room. They said there was not a single available room at the property but they would send someone.
A porter - not housekeeping - showed up to my door 10 minutes later. He had no idea what was going on. I explained the situation. He offered to bring new towels. I said someone had to clean the toilet as well. He returned with some spray, sprayed the toilet, and left.
Any decent hotel would have checked to confirm the issue was actually fixed. No one checked before I returned to the room after dinner. No one asked when I checked out the next morning. No one seemed to care.
Goodbye Shangri-La.