I chose this hotel based upon the stated 24/7 airport shuttle service. Knowing that Bismarck is a smaller town I called ahead, 4 days before my travel day, to arrange for the shuttle service to the hotel upon my arrival at the airport, since I knew my plane's estimated arrival time would be midnight. The clerk was pleasant took note of the request and stated that the shuttle would be waiting upon my arrival. When I arrived, the shuttle was not waiting, the plane had been delayed, so I called the hotel to request the shuttle's return, but was told that they did not have a shuttle request on file and no one was available to drive the shuttle. I was told to grab an Uber, well Bismarck is a small market, not many Ubers or taxis available especially at bar closing time. I waited over 90 minutes for a
5 minute ride to the hotel. Disappointed.