Location and exterior appearance of hotel is great. Services available are great, like restaurants, bar cafe, pool, baggage storage e.t.c. Disappointed with the room, small beds, uncomfortable pillows, tiny cupboard. To avoid plastic no water bottles given, could have provides glass bottles to be refilled and reused. Tea bgs, coffee sachets & paper cups were of sub standard. Overall rooms were of 2 star not of 4 star standard.