Toilet stopped up twice, shower difficult to turn on. Hotel is very dated. Overall front desk was ok until I had a question, was in line with about 4 other people, 3 agents walked away, one remaining with a customer who was disputing something. Poor customer service, decision making.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Kenny
Kenny,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Edward
Edward,8 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 8 日
Takes awhile but a nice property.
We attended a conference there. Takes awhile to get used to the various room layouts that are on various floors and wings. The hotel seems a but aged but the staff and all of the food, conference, restaurant and room attendants were over the top and more than made up for it.
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 4 日
Poor stay.
Not good at all. The room was absolute trash. Toilet was running when I walked into the room, dresser door was broken and wouldn't close. Loud refrigerator. The overall look and cleanliness of the hotel was poor. No room in the bathrooms to use bathroom products. For the price and the fact that this is listed as a Costa Mesa hotel, extremely poor. I will never stay here again. I did because I heard it was a nice hotel, they were wrong. I will go back to the Renaissance in Newport Beach, I wont return here.
Amber
Amber,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Alejandro
Alejandro,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 28 日
Alice
Alice,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Mike
Mike,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
Large Parking Fee
We were surprised at the $45 parking per night fee we were hit with. We stayed two nights and one of those nights we had to park out of the parking garage due to no spots being open. The desk said they would not charge us for parking on that night.
Teri
Teri,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 10 日
Brian
Brian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Michael
Michael,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Chris
Chris,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 16 日
Ruidoso, nada cómodo
Había un ruido espantoso de motor que no permitió descansar, esto debido a unas turbinas que estaban en la ventana
Paula
Paula,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 10 日
Bed
I booked two queen bed and when i got there they didn't have any rooms that did. Then why approve it? The first night went i went to bed, the bedding had a B O smell from hit like they didnt change the sheets or the pillows cases. Next day after room service the smell was gone.
DAVID
DAVID,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 8 日
Monica
Monica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 7 日
PRking
Was surprised to find that they charge a steep price for parking. Otherwise everything was great
Glen
Glen,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 6 日
Needs to upgrade
They seem short staffed. They wouldn’t contact me when our room was ready. Plumbing was bad in shower and toilet. Wasn’t comfortable with the popcorn ceiling