6/10
The property itself is attractive and has potential, but for a four-star resort, it fell short in several areas.
To start, the room we were given had wallpaper peeling from the walls and noticeable debris—grass and what looked like leaves—on the carpet near the sliding glass door. It gave the impression that the room hadn’t been properly cleaned or maintained before our arrival.
The biggest issue, however, was with the internet. Upon checking in, we discovered that there was no connectivity in our room. Alberto, who appeared to be a manager, asked me to call tech support. After waiting on hold for nearly 30 minutes, I finally reached someone who walked me through standard troubleshooting steps—everything I had already tried on my own. The problem persisted, and after another long hold (20+ minutes), I gave up and messaged Alberto again. He said someone from IT would contact me. Eventually, I received a call, and they resolved the issue by simply rebooting the router. Once that was done, everything worked fine. Still, the experience felt more like dealing with a tech issue at home than enjoying a relaxing stay at a high-end resort.
Additionally, for a property of this size and rating, it was disappointing that no complimentary breakfast was offered. Instead, we were charge
Mike
2 晚家庭旅行