The hotel as a whole was fine and in a decent location, but we had to wait four hours for check-in. All we were told was the rooms weren't ready but they would be "soon" and they would call us. And they did...four hours later. They did offer to hold our luggage, which was the absolute least they could do. And, in fact, that was all they did. They barely apologized and didn't compensate us in any meaningful way for the delay. I think we got a $2 off coupon for the restaurant, which is not sufficient in my view. Everyone we interacted with aside from the front desk was really nice, but it's clearly just really understaffed right now so I'd avoid this hotel unless you want to waste your time.