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Hotel Chicamocha

4.0 star property
Bucaramanga hotel with 3 restaurants and 2 outdoor pools, aimed at LGBTQ+ guests

Choose dates to view prices

Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
Front of property
Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi
Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi
Billiards
Located near San Pio Park, Hotel Chicamocha offers a family-friendly getaway. Treat yourself to international cuisine at one of the 3 on-site restaurants, relax with a massage or manicure/pedicure at the spa, and stay connected with in-room WiFi. The outdoor pool and children's pool are perfect for all ages while previous guests rave about the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Non-smoking
  • Airport transfer

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • 2 coffee shops/cafes
  • Business center
  • Meeting rooms

For families (6)

  • Children stay free
  • Children's pool
  • Playground on site
  • 2 bedrooms
  • Television
  • Daily housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Double Room Executive

  • 25 sq m
  • Sleeps 2

View all photos for Twin Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Twin Room Executive

  • 26 sq m
  • Sleeps 2

View all photos for Triple Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Triple Room Executive

  • 26 sq m
  • Sleeps 3

View all photos for xxignorexx

2 bedrooms, minibar, in-room safe, free WiFi

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Highlights

Air conditioning
LCD TV
2 bedrooms
Hair dryer
Private bathroom
Minibar
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Triple Room

2 bedrooms, minibar, in-room safe, free WiFi

Standard Triple Room

Highlights

Air conditioning
LCD TV
2 bedrooms
Hair dryer
Private bathroom
Minibar
Cable channels
Daily housekeeping
  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

2 bedrooms, minibar, in-room safe, free WiFi

Standard Twin Room

Highlights

Air conditioning
LCD TV
2 bedrooms
Hair dryer
Private bathroom
Minibar
Cable channels
Daily housekeeping
  • 27 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room Standard

2 bedrooms, minibar, in-room safe, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 2

View all photos for Twin Room Standard

2 bedrooms, minibar, in-room safe, free WiFi

Twin Room Standard

  • 26 sq m
  • Sleeps 2

View all photos for Junior Studio Suite

Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi

Junior Studio Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Premium bedding
2 bedrooms
Hair dryer
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Junior

2 bedrooms, minibar, in-room safe, free WiFi

Suite Junior

  • 45 sq m
  • Sleeps 2

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About the neighborhood

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002

What's nearby

  • Megamall Shopping Center - 8 min walk - 0.7 km
  • Canaveral Mall - 11 min walk - 1.0 km
  • Alfonso Lopez Stadium - 2 min drive - 2.5 km
  • Universidad Industrial de Santander - 2 min drive - 2.5 km
  • Cacique Shopping Mall - 3 min drive - 3.2 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪La Cocina De La Abuela - ‬1 min walk
  • ‪El Viejo Chiflas - ‬2 min walk
  • ‪Tastyzón Los Tejaditos - ‬2 min walk
  • ‪Restaurante Tony - ‬3 min walk
  • ‪Super Concha - ‬3 min walk

About this property

Hotel Chicamocha

Enjoy your visit to Bucaramanga with a stay at Hotel Chicamocha. Guests can visit the spa to be pampered with massages, facials, or body scrubs, and Piscina, one of 3 restaurants, serves international cuisine. Other highlights at this Art Deco hotel include 2 outdoor pools, a 24-hour health club, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 160 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Check-out time is 1 PM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle from 8:00 AM to 8:00 PM*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property
    • Caters to LGBTQ guests

Property amenities

Food and drink

  • Free English breakfast each morning 6:00 AM–9:30 AM
  • 3 restaurants
  • 3 bars/lounges
  • 2 coffee shops
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground

What to do

  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1982
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour health club
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 24-hour pool access
  • Sauna
  • Steam room
  • Lockers available
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 32
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Handrails in stairways
  • Stairway handrail height (inches): 20
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 80
  • Well-lit path to entrance
  • 5 stairs to reach property
  • Pool access ramp on site

Room amenities

Be entertained

  • 50-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • 2 bedrooms
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet (surcharge)
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Piscina - This restaurant specializes in international cuisine.
Zaborarte - Onsite restaurant. Guests can enjoy drinks at the bar.
El Ancla - This restaurant specializes in sushi.
Candelazo - Onsite café.
Hueco Karaoke Bar - Onsite karaoke bar.

Fees & policies

Refundable deposits

  • Deposit: COP 9.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Wired internet access is available in guestrooms for COP 70000 per day (rates may vary)
  • Airport shuttle service is offered for an extra charge of COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle service for children costs COP 1
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pet deposit: COP 150000 per stay
  • Pets are allowed for an extra charge of COP 80000 per pet, per day

Parking

  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Facility access costs COP 9450 per person, per night
  • Pool open 24-hours
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property caters to LGBTQ+ guests.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

Does Hotel Chicamocha offer free cancellation for a full refund?

Yes, Hotel Chicamocha does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Chicamocha?

Yes, there are 2 outdoor pools and a children's pool. Guests have 24-hour pool access.

Are pets allowed at Hotel Chicamocha?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of COP 80000 per pet, per day, and there's also a deposit of COP 150000 per stay. Service animals are exempt from fees.

Is parking offered on site at Hotel Chicamocha?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Hotel Chicamocha?

Yes, an airport shuttle is available from 8:00 AM to 8:00 PM on request. The charge is COP 45000 per vehicle one-way.

What are the check-in and check-out times at Hotel Chicamocha?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is 1 PM. Contactless check-in and check-out are available.

What is there to do at Hotel Chicamocha and nearby?

Hotel Chicamocha has 2 outdoor pools, 3 bars, and a spa, as well as a 24-hour health club and an arcade.

Are there restaurants at or near Hotel Chicamocha?

Yes, there are 3 onsite restaurants, featuring international cuisine.

What's the area around Hotel Chicamocha like?

Hotel Chicamocha is a short 9-minute walk from Megamall Shopping Center and 15 minutes' walk from Canaveral Mall.

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Reviews

Hotel Chicamocha Reviews

8.4

Very Good

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities

What guests liked

  • Breakfast was great, buffet style, and a highlight of the stay. (5 reviews)
  • The spa offered a good service and was able to accommodate a massage on short notice. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Restaurant
Breakfast
Room
Food
Spa
Bed

Reviews

10/10 Exceptional

Nice weekend at excellent hotel

Family friendly hotel
Sergio, 2-night trip

10/10 Exceptional

Nice hotel great full breakfast. Convenient location. Active night life area.
Michael, 1-night trip

10/10 Exceptional

The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Teres, 5-night trip

8/10 Very good

A superb hotel staff with excellent service. Rooms are more of a European style, basic. If one thing needs updating it would be the matresses. The mattresses in our room, were a bit hard and you could feel the springs. Restaurant menu was great and quality of food generous. Will stay again
yuris meliza, 5-night trip

10/10 Exceptional

I loved it.
Marvin, 3-night trip

4/10 Fair

It’s a nice hotel but they charge for something that I don’t understand why.
Hernando, 1-night trip

6/10 Good

It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
Javier, 1-night trip

8/10 Very good

I like the staff and the quickness of attention for the customer and the breakfast. What I didn’t like is the noisy neighbors and the bad internet connection.
Nancy, 19-night trip

10/10 Exceptional

Oportunidad de mejora

El Desayuno incluido miy plano los mismos tipos de huevos, no variaron
Miguel, 2-night trip

10/10 Exceptional

Very friendly reception staff.very good locstion
Narendra, 1-night trip

6/10 Good

Place could use some freshening up but was overall nice
John, 1-night trip

8/10 Very good

This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints.
Paula, 5-night trip

10/10 Exceptional

EL HOTEL ES COMODO, SEGURO Y ASEADO, AGRADABLE
JAIRO, 4-night trip

4/10 Fair

No es un hotel barato, y NUNCA nos funcionó el wifi en la habitación
HEMMY, 1-night trip

8/10 Very good

Great Service!!!
Marvin, 1-night trip

10/10 Exceptional

This place is great!!
Marvin, 4-night trip

10/10 Exceptional

The best place to stay with friends.
JUAN, 3-night trip

10/10 Exceptional

Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Ernest, 15-night trip

10/10 Exceptional

Great!!!
Marvin, 6-night trip

4/10 Fair

El hotel Chicamocha pudo ser bueno en una época, pero Lo han dejado deteriorar y jamás podría considerarse un hotel de cinco estrellas, a lo sumo tres estrellas. Yo estaba en una suite, no obstante la vista Int no era agradable y al encender las Luces se pierde privacidad interior; la losa, copas del servicio de cafetería a la habitación mal lavadas, el baño viejo de más de 30 años tiene un ruido Al soltar la cisterna que atemoriza, el ingreso a la ducha es una trampa mortal con escaleras y varios niveles, además de una banca pretendida elevada donde al ingresar, si uno resbala, podría reventarse el cráneo: desastroso. Iluminación blanca excesiva, mal servicio en el desayuno incluido: particularmente una de las meseras Jóvenes de la autoservicio de trato seco y desatento; no hacen servicio a la habitación a menos que uno insista en recepción para que envíen una múdalas, En fin, a menos que no tenga donde más ir NUNCA REGRESARÉ A ESE HOTEL. Creo que debe existir en hoteles.com una política de Evaluación de un establecimiento que dice tener cinco estrellas, pero que no pasaría el examen para asignarle tres. Cualquier precio que se pague, es muy elevado para el servicio y la comodidad que ofrece un hotel avejentado cuyo único prestigio es su nombre de hace muchos años. Hay muchas innumerables mejores ofertas en Bucaramanga. En la foto adjunta puede observarse la complejidad del acceso a la ducha.
Juan C, 1-night trip

10/10 Exceptional

Recomendado

Buen servicio
Fredy, 1-night trip

10/10 Exceptional

Excellent pet friendly option. Amazing Breakfast included.
Marcos, 3-night trip

8/10 Very good

Good
Michael, 1-night trip

6/10 Good

Bucaramanga muy bonita

Un hotel bastante antiguo y no lo han remodelado a la era actual, tenía gimnasio y la gran mayoría de sus equipos dañados e inservibles, Su habitación no tenía la caja fuerte y me trajeron una portátil bastante prehistórica y poco confiable. Las almohadas muy malas y el colchón muy viejo.
EDGAR R, 5-night trip

8/10 Very good

Bueno

Buen hotel, bien ubicado, limpio y de excelente servicio, aunque tiene que mejorar el salón de juegos que ofrecen ya que no cumple con las expectativas que generan.
Gustavo Adolfo, 1-night trip