I called at 5am to see if I could get an earlier check in, and was told yes that noon would work. I arranged my schedule and was excited to nap and have some down time, I was told that was not correct and I could not check in until 3. Thankfully they were able to accommodate a nice bathroom to freshen up in, I grabbed lunch, then had to wait 2 more hours to get our room.. oh well I guess. We ordered room service after some phone misunderstandings I thought we were good! Around 35/40 minutes later I was called to ask what the entree I ordered was.. the tenderloin.. so not super hard I believe. Then was called about 2 minutes later again saying everything else is ready and should be up and the entree was being cooked.. told her I have to leave very soon so how much longer and was told a short time frame. I was then called again very soon and a man told me everything is being cooked and should be to me within 20-30 minutes and would be on them.. unfortunately we had to go and were left without being able to eat or drink during our stay since we had to leave at 3 am to the airport, honestly very disappointed since this hotel seemed very nice
Madison
1 晚结伴旅行
8/10
It was ok. We went when there was a fiesta going on downtown so the music didn’t stop til midnight.
Stefanie
1 晚行程
4/10
Muy mal, somos clientes frecuentes del hotel
Plaza en el paso. No nos hicieron limpieza en el cuarto, a pesar de que le dijimos dos veces a la señora que hace limpieza y una vez en recepción y cuando llegamos estaba sucia.
César
2 晚行程
6/10
The hotel is nice; front desk staff is rude. The staff at restaurant were very polite and attentive. Gal at the front desk was verbally rude to my guest after asking if they sold postcards. Funny how at our next hotel stops; on our road trip, gave us free postcards.
Celeste
1 晚家庭旅行
10/10
Edgar
2 晚家庭旅行
10/10
Balz
1 晚行程
6/10
No realizaron la limpieza de la habitación. Estancia por 2 noches.
FELIX
2 晚行程
10/10
Sabra
4 晚商务旅行
10/10
Edgar Efrain
1 晚商务旅行
10/10
terrific place to stay in downtown EP.
Michael
2 晚行程
10/10
Erin
1 晚行程
10/10
Christopher
1 晚行程
10/10
Chris
1 晚行程
10/10
Toda la experiencia en el hotel estuvo muy padre, todo súper cómodo, un hotel precioso que te permite caminar en el centro de El Paso, definitivamente volvería a quedarme en este hotel.
Lo único malo es que no tiene estacionamiento y te cobran 30 Dlls por el valet parking
Lizeth
1 晚家庭旅行
10/10
Martin
2 晚行程
10/10
Our family stayed over Easter weekend visiting our son. Our third visit and The Plaza never disappoints. Decor is an amazing blend of Art Deco and southwest. Generous rooms, covered parking and friendly staff. Relaxing bar with abundant drink variety. Highly recommend.
Michelle
4 晚家庭旅行
10/10
Nidya
1 晚行程
10/10
The best hotel in El Paso. Centrally located and convenient. The staff was friendly and professional. The hotel is is gorgeous, our room was clean and had great decor. The only hotel I will stay at from now on.