2/10 很差
2026 年 3 月 26 日
I chose a premium room with microwave and fridge. I even called the hotel several days before i flew in to make sure I would have these amenities. I was reassured I would have these upon check in. My flight landed about 11pm. We stopped at a fast food restaurant to pick up food and went straight to the hotel. I checked in at the front desk, got my key card and went to the room.(my 2yr & 18yr old with me) Things looked a bit sketchy. I opened the room and began looking around. No microwave or fridge, supposed to be nonsmoking but strong smoke smell, smoke detector covered in plastic bag, holes in the walls around the ceiling were stuffed with toilet paper. I went back to front desk and informed her. She contacted GM and offered me another room. That room was the same and also a dirty razor blade was on floor near bed. I went back and asked for a refund, i wasnt staying there with my kids for a week. I had to contact hotels.com to get my refund, 7-10 days. I had to find another hotel, pay for it and didnt get settled till after 2am. Hotels.com didn't offer anything extra. Did not offer me another hotel, a free night elsewhere, or any money back other than what i paid for all the inconvenience. Very disappointed in the whole situation. I came all the way from Ohio with my 2yr old to visit my daughter in Georgia (college) for a week. So many issues and having to find somewhere else to stay at 2am is just crazy. I will never stay here or may never use hotels.com again.
Carla
Carla，6 晚家庭旅行
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