This Days Inn is like my second home and many of the staff are like family. I am now on my third day in a row and new staff member , Amy, gets kudos! She learned my room was not cooling properly and had a malfunctioning bath/shower that would drastically change temperature while the water was running.
While I was away for a few hours yesterday, Amy sprang into action, spoke with her supervisor, Mohammed. The two of them offered and provided me a different room thst has been very accommodating.
On my last stay, however, a few weeks ago here, and again this stay, I received candy from the vending machine that was melting when I got the bar from the machine. I reported it last time and again this time around. I have lost just 6 dollars, but along with two days ago with the room conditions, including the bathroom, I am hoping the general manager will offer me a FREE night?
This hotel is under new management and while there are a few holdovers from my many experiences here in the past couple years----Kim and Donna are still always AMAZING----the new team will have to strive harder for the superior customer service experience I have come to expect and appreciate in Englewood, Ohio!
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