I booked a two night stay at this hotel. I checked in, brought luggage in, everything was fine. The room didnt have an odor, besides a slight smell in the bathroom that was tolerable. I turned on the ac unit to cool down the room and I immediately left to get to an event. I was gone for about 4 hours. I came back with my family, and the room smelled sickening. We could not breathe from the smell of mold/mildew that came from the ac after running it for a while. This wasnt a smell that we could just "deal with". We would get sick if we slept in this overnight, let alone two nights. I informed the staff and they tried to get me to another room. The smell was worse in there without the ac on. It was the only room they had left, so I was offered a refund but I had to call Expedia first. After processing this cancelation, I was told it was only one night refund and the GM would have to approve the second night. Needless to say, after having to find a new hotel at 10pm with two kids and an elderly mother, the GM did not grant the second night refund, given the fact they couldn't accommodate me in a room we wont get sick in. If the GM would have allowed my full refund, everything would have been ok. We ended up at a Quality Inn 25 min away that was so much better. GM of this property - do better. I understand cancelation policies, and I was very polite to your staff, but this wasn't a situation where I changed my mind. This was a health risk. Ethically you should have understood.
