Our group of 6 picked this hotel because of the early shuttle time beginning at 4am. I requested the 4am shuttle ahead of time, which was in the notes of my reservation at time of arrival. The shuttle is free to the airport, which is another reason we picked this hotel. However, the shuttle only holds 10 people. A group of 5 checked in to the hotel minutes before us and requested the shuttle. With our party of 6, they told us we couldn't use the free shuttle service. We had to call an Uber, and additional expense. Because they couldn't offer us another shuttle because of only one driver, I asked if they could compsensate our fee for parking our car for the week. They said, "unfortunately, no." I felt like that may have been a nice thing to do, or even offer something else for us, but nothing.
The hotel was clean, and comfortable enough for the overnight stay.