When I arrived, I expected the hotel to have a car park, restaurant, and A/C, which are stated in the hotel description. But no car park, only street parking. The restaurant has been closed since December 2024.
Worst was the A/C When I arrived, I asked if the A/C was working. As no air was blowing out the vent into the room and it was during a heatwave, it was boiling in the room. The reception stated on their system, it was working. After looking around the room found the A/C was definitely not working as it had been turned off at the breakers. I then asked if they could have a look at the A/C whilst I was away. They said the same thing as it's working on their system, "so it works, it might just be that it turns off overnight, and that is why it's warm in the room".
I then complained to Hotels.com as I was adamant about leaving the hotel. Hotels.com then contacted the hotel, and someone came to fix it despite my disbelief. They then checked the breakers and turned them on, and then blamed me for going into the breaker panel and lefty. without a sorry or anything.
The whole experience would have been ok if it weren't for the customer service at the hotel. Constant disbelief of what the customer is saying and no desire to help the customer.