The room we were in had no counter space in the bathroom. Being an ADA room, it’s important to have that space in the bathroom. This hotel only has two roll-in ADA rooms and one of them is in front of the smoking area! Like, disabled/handicapped people already have issues and they don’t need to be around smoke. Otherwise, the room was fantastic!
The staff is rude and disrespectful. Even the manager is rude. Management is not there to take up for their staff, managers are supposed to listen to the customer and help! If you are looking for a good manager who will help when you need help, this is not the right hotel for you.
We also didn’t have any television for an entire week. Many people were complaining, however, staff did nothing. Nothing complimentary, or offered! They could have offered a book, or a radio, a bottle of wine…something to say they were sorry about the television situation. They were upset every time I asked them when we would have internet service and television service.
The night staff, is completely horrible! The guy with the long hair is horrible and rude. The staff at this hotel act as if they are doing us a favor by doing THEIR JOBS! When in reality, we are doing them the favor because without us they would be out of business and a job!