Swim out rooms were lovely as per usual and we had a very relaxing stay. There were a few observations. We were given a survey at the end of our stay which I think is super important because there is always room for improvement. This was my fourth time staying at the diamond club and I noticed that
1. The pool was very very cold this time of the year that we didn’t spend much time in. The swim out pools get less sun than the others so that may also play a role
2. The bedding on the balconies were mildewed, once again likely due to the cold and lack of sun. We used extra towels to cover them whilst outside.
3. The variety of food in the diamond club lounge was not as varied as before. Before there was salmon, chicken, other white fish, pork this time around it was white fish and chicken, lots more pastries. Even breakfast options weren’t as good. Before I never felt like I needed to go to the buffet.
4. The have a new and upgraded coffee machine. Very tasty lattes.
5. New diamond club gifts in rooms. We got a hotel scents room freshener and a diamond club tote bag! I also think the in room fridge was more stocked but uncertain.
6. The request for a king bed and a happy birthday on the door, that I made at reservation weren’t honored BUT the pool was bigger in this room and our butler Chantel made sure to put the birthday sign, and have confetti at our dinner reservation
The staff is still super helpful, super polite, and the minor issues did not impact our stay significantly.
