Booked hotel after reading good reviews about it. Unfortunately, it was not as expected. Front desk staff was great at check in. After traveling all day from the east coast with a 1 yo we were exhausted and were in bed by 630pm.
Upon waking up we noticed red stains were on the side of the pillows and bed. One pillow on my husband side and sheet on my side. Walking around we also saw a red stain on the carpet as well. We told the front desk and they sent someone to look at stains and she straight up blamed us and said the carpet stain was normal and it was paint. Neither of us had cuts to bleed onto the sheet and pillow case. And why would I go and tell them about the stains if we did them. My baby dropped something and I saw that under the couch it was dirty and stuff was left behind.
I contacted Hotels.com they spoke to the front desk who then went to say it was our blood and we should’ve reported up on check in.
Got a call from the manager and he said the sheets were changed and we could check out or change rooms if we wanted to. We got back from work at 7pm so the last thing we wanted to do was move everything or look for another hotel, being that it was memorial weekend. He did say he would refund one night but that hasn’t happened.
If you stay in this hotel…. Check your sheets and floor.
Also, I know weed is legal in California, but going to sleep with a baby with weed smell is not good. Area is also not the best in Riverside. Just beware.
Kristhel
2 晚家庭旅行
8/10
Sara
2 晚行程
6/10
The room was clean but the shower wood not stop running. Management said they knew about the problem.
janet
2 晚行程
10/10
Really really really really Amazing Customer Front Desk personnel! However, rooms are dated. Need upgrade asap
Louis
1 晚行程
10/10
Robert
1 晚行程
10/10
Great location. Easy in and out.
Staff friendly always.
Rooms clean and have nice ammenities.
Gerard
1 晚行程
6/10
Mal olor en habitación, colchon de muy mala calidad
guillermo
1 晚商务旅行
10/10
Enjoyed my stay and Quality Inn had a good eggs, bacon, waffles etc breakfast. A good start to the day.
Murray
1 晚行程
8/10
Juan Roberto Shigueru
2 晚行程
10/10
Miguel
1 晚行程
10/10
Experience was great. Really enjoyed the high tech tv they had in the room. Room was very clean and the location was very convenient for food options.
Shawn
1 晚行程
6/10
真实旅客
4 晚行程
10/10
Tirso
1 晚行程
2/10
When I asked for an extra hand towel, they didn’t have any. When I asked for an extra b
Pillow and blanket they said that I already had qn extra pillow and that I’d have to wait an hour for a blanket and then I would need to come back downstairs to get the blanket myself. This was at 10:30pm.
Also the sofa bed was not conducive to sleep on, it had the bar poking through and no blanket to cushion the sofa bed.
Additionally, any service that appeared to be requested required the guest to come down and get whatever they needed and they would have to wait for their request.
Very disappointed. Especially after I spoke with Mohammad over the phone and he was accommodating an early check-in.
Alysa
1 晚家庭旅行
10/10
Joel
1 晚行程
6/10
Every thing was good until I got sick. Think it was the air conditioner
Chad
3 晚商务旅行
8/10
Definitely an older motel but was clean and our room an beds were great and reasonably priced, will stay again next trip .
jon
4 晚商务旅行
4/10
Rome was dirty kind of had an older
Keanen
1 晚商务旅行
10/10
Ola
4 晚结伴旅行
8/10
No need to take pictures. Everything was great. The room was clean. The sheets were clean towels were clean very friendly at check-in. Everything was great thank you so much.
Angelina
1 晚商务旅行
10/10
The people were really friendly the only thing I don't appreciate is having to give $100 deposit other than that everything was good I love the breakfasts and everything go man