Bueno, me tocó la habitación 108, la señora de la Limpieza. Excelente condiciones de la habitación, buena pero sofá-cama y las camas regular aire acondicionado, bueno en comedores un poco caliente, ambiente de atención. Buena gracias
jorge
jorge,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 4 日
ofelia
ofelia,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
Carlos Mauricio
Carlos Mauricio,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
this place looks like it is falling apart . the food is super basic and the staff is no help . we were out of Ac for 2 days they ended changing us rooms and the bell desk was upset for helping us he started throwing our luggage around. the new room sheets were extremely dirty and full of hair . we complained and the staff told us it was cheap tickets fault because they control the Hotel. that is a lie I would never stay at this Hotel . the water park looks like its falling a part . we ended up leaving 4 days early going to another Hotel because this one was horrible
Donna Michelle
Donna Michelle,6 晚家庭旅行
CheapTickets真实住客点评
6/10 好
2025 年 6 月 22 日
Le personnel de l'hôtel est très sympathique. Si vous souhaitez vous détendre sur la plage, nous y étions en décembre et vous pouvez vous baigner sur le côté droit de l'hôtel, loin du parking à bateaux. En juin, toute la plage est recouverte d'algues et le personnel n'a pas le temps de les nettoyer…
Hanna
Hanna,13 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 17 日
Food - very limited choices or never enough.
Drinks - don't know how to make many drinks. May have to do with not enough varieties of alcohol
Service attendant lack courtesy. If you don't understand money conversion, you will get swindled
Room - very basic, dingy, cheap, felt unclean
Event calendar - was never updated
Reservations - never on time
Overall - will not recommend. The worst all inclusive I ever stayed at
Jean Carlos
Jean Carlos,2 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 17 日
Kid friendly however, there’s no elevator so if u have little kids and strollers be prepared to carry them up and down. I asked for a first floor and they said they didn’t have none knowing my reservation was booked with a baby they should have been more mindful. The food was terrible not much of a food choice. Property looks like it’s falling apart.
Edith
Edith,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Solo deben mejorar las comidas
Enid
Enid,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Bonito
María de los Ángeles Hernández
María de los Ángeles Hernández,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 10 日
Very unfriendly staff. There was a couple of people who were helpful. Overall unfriendly attitude towards guest.
Asks for more water bottles. We’re told the 2 were complimentary and that’s it even though we had a family of 6.
We wanted to order food late but didn’t speak spanish asked if they could help us order a pizza got a very hard rude no. Water park had brown water. Advertised as all inclusive COMPLETE LIE only beer and tequila. Food was the same everyday. Beach had piles of seaweed and stunk. Only think we were happy with was the cleaning service of the lady. HIGHLY DO NOT RECOMMEND.
Matthew
Matthew,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Had a good time!
Theodore
Theodore,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 7 日
it’s value staying. Friendly resort and great staffs
真实旅客
7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Everyone is very friendly and helpful I enjoyed my Time at the ritmu. You have the option of reservations or to eat at buffet
Myka
Myka,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 6 日
Not a high in property was a good deal only problem beds very firm
Jeff
Jeff,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Layla
Layla,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 29 日
The hotel is what you make it. It really is a 3 star hotel if you are use to 4 or 5 stars book it and dont waste your money on high expectations because you wont get it here. If you just need Beach, Pool, place to sleep then here is not that bad book it and call it a vacation in mexico. I honestly think the customer service is good which is what made my experience not so bad after all. Everyone was very nice and tried their best. However, I wont be back.
I hope this helps!
Chauna
Chauna,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 28 日
Juan Daniel
Juan Daniel,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 26 日
We stay one night and it's was enough.
The place is old, the pool is dirty, the food is not really good...
The room was ugly, but clean. The toilet was block as the drain of the shower...
the personnal was kind, but seem bored...and not really dynamic.
Jean-Sebastien
Jean-Sebastien,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Hemos pasado un tiempo muy agradable y nos gustó bastante el hotel. Sencillo pero con todo lo necesario. Buenas atención, Comida rica y fresca. Descansamos muy a gusto.
Mariana
Mariana,2 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 5 月 16 日
So I got a suite. No microwave. Ask for a plate and fork. We bought a cake for our anniversary they couldn’t accommodate us. No table and chairs in room. What we booked they said it was full so supposedly they upgraded us. I looked up the rooms what they put us in was cheaper then what we got.
Rebecca
Rebecca,7 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 11 日
This hotel is mostly for nationals and not international- tourist.We booked this hotel because of the water park, but when we got there the water park had black waters, outdated and smell like poop.We decided not too allow our kids to go so we had to leave the hotel for excursions. The room was super outdated and general the hotel/ pool needs to be outdated. The food and service was good but I had better food in Cancun. I tried to get a refund but the hotel refuse to give me a refund. If you want to stay here bc of the water park, the pictures are like 10 years older.
yennifer
yennifer,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 10 日
I very like this place. These are close to interesting locations in Cancun .
Oleksandr
Oleksandr,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 10 日
The worst experience of my life, beginning from the moment I arrived at the airport. All locals not only treat you without etiquette, and treat you without respect. Within the first day of my arrival, the tried to guilt-trip many tourists upon arrival. As soon as I arrived at the hotel, they tried to charge me 100 USD to upgrade my room, and when I declined, the tried to pressure me even more by lowering the amount which I declined. When I finally entered the hotel room, It was stripped bare, did not have toothpaste or have any amenities. The food itself was horrible as well as the quality. The workers there did not treat me or my family and children with any respect. This hotel is the best hotel to never visit again. Over 90% of the Mexican people are liars and disrespectful people as they treat Americans horribly. By far the worst travel and hotel experience I have ever had in my life and Ive been in Mexico over 5 times during my life and it has never been so bad. This hotel doesn't even deserve a one-star rating. I will be sharing this review on all available platforms.
alexander
alexander,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 10 日
No Wifi in apartment/hotel room. Have to upgrade to higher room.
Food was basic.
International drinks like Baileys & Jack Daniel’s aren’t free even in the all inclusive package.
More locals than tourists.
Not everything Expedia says is included is actually included. Check the hotels website first.