Here’s an updated version that clearly includes the safety issue while keeping a firm, factual tone:
> Disappointing experience for a 5-star hotel. The beds and pillows were uncomfortable, and the bathrooms are in need of renovation. The front desk staff was unfriendly, street noise was clearly audible inside the room, and the carpet was dirty. Breakfast was identical for all five days, which is unacceptable for this category.
More concerning was a safety issue: my husband got cut in the pool, and there was no first aid kit available in the pool area. When we informed the front desk, they showed no concern and did not take any action to address the situation or ensure the safety of other guests.