2/10 很差
2026 年 4 月 6 日
I am extremely disappointed with my recent experience at Home2 Suites by Hilton. What should have been a straightforward stay turned into a frustrating and disrespectful ordeal. I specifically booked a room with two queen beds to accommodate my family. Upon arrival, I was told the room was not available and that I would receive a call when it was ready. I did receive a call around 3:30 PM stating the room was ready, so I proceeded with my day assuming everything had been resolved. However, when I returned later that evening at 9:30 PM to check in, I was given a king bed suite with a pull-out couch—completely different from what I reserved and needed. This was not a minor inconvenience; it directly impacted my family’s comfort. When I went back to the front desk to address the issue, I spoke with a representative named Q. Instead of acknowledging the mistake or showing any empathy, he insisted that this was an “upgrade” and that I should be happy with it. His tone was condescending and dismissive. When I asked how he would feel in my situation, his response lacked professionalism and basic customer care. To make matters worse, when I requested to speak with a manager the next day, I was told that no manager would be available. The only resolution offered was a vague discount, which does not make up for poor service, lack of accountability, and failure to honor a confirmed reservation. As if that wasn’t enough, at around 11:00 PM, the toilet in the room stopped working.
La Quisha
La Quisha，2 晚家庭旅行
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