Dirty beyond ability to be cleaned, poorly maintained,
Black mould in bathroom, curtains hanging off,
Carpet so dirty that felt need to keep shoes on.
Needs a complete refurb. Such a shame as staff were lovely.
Pictures very misleading.
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Twelve Knights
Kevin and the team are great, happy to help however they can. The food is very good as are the drinks. The en suite bathroom had a great shower, fluffy clean towels and was nicely laid out. The bed was clean and comfortable. We stayed for two nights and both agreed the only thing to change were some of the carpets. We didn't sleep, eat or shower on the carpets though, so it wasn't a game changer. We would definitely stay again, thank you Kevin and the whole team.
Craig
Craig,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 8 日
Progress needed
My room was of a good size, however the cleanliness skirting boards was poor.
The room would benefit with a lot more power points for charging.
karl
karl,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Good evening meal & breakfast, slept well
Phil
Phil,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 22 日
darren
darren,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Maria
Maria,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 16 日
Jonathan
Jonathan,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Amazing place
Twelve nights is amazing place to go the landlord and his mum and all staff was friendly and made us feel very welcome.
The food was amazing breakfast and evening meal we will differently be going bk
Ian
Ian,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 2 日
Kevin
Kevin,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 29 日
Cold at night
Stay was ok , the staff were nice and friendly but they turn the central heating of at night so you freeze your bloody ass off at night and when I mentioned it on booking out they said i should have told them and they would have provided a fan heater.,, ( well, I'm sorry but if I am staying in a hotel that has Central heating, why don't you leave it on? I shouldn't have to ask for a fan heater. Or any other heater. ???)
Jeffrey
Jeffrey,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Jay
Jay,5 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 24 日
Jeffrey
Jeffrey,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 15 日
Booked two rooms at this hotel some weeks in advance as my band was performing in Swansea. I was notified that my payment had been declined two days before the stay (even though payment would ostensibly be taken on arrival). I updated my payment details and paid for one room through the portal but payment for the second room couldn’t be taken so I called the hotel. They informed me I could just pay on arrival as originally stated. However, two hours later, they took full payment from my card. I was willing to overlook this but the shambles had just started.
I completed the ‘online check in’ form the day before my stay. On the day itself, we caught an Uber to the hotel at 3am (at a cost of £30) only to find the doors to the hotel firmly locked, with no buzzer or intercom. The lights inside the bar were on but there was no-one to be seen. I called the hotel repeatedly for at least 10 minutes with no answer. We weren’t getting in and unbelievably had to call another Uber, wait in the rain for 15 minutes with no shelter and then head back into Swansea where I was forced to pay £250 for a further two rooms at a Premier Inn.
Absolute shambles. Expecting a refund.
Jay
Jay,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 14 日
Lee
Lee,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 9 日
Jay
Jay,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 4 日
Leighton
Leighton,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 11 月 30 日
Bad
My room had a window looking to a huge extractor fan for the kitchen. Very noisy. TV was losing signal constantly. Did not stay, left after 10 mins. Felt like a prison cell.
Gareth
Gareth,7 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 15 日
Paul
Paul,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 15 日
Well Done
My short stay was very good, there was a warm welcome for me and my dog Tess, Jacob was an excellent Host. The food, drinks and the staff where very friendly, well done all. I will recommend.
Steve
Steve,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 3 日
Would stay again
Lovely staff, nice room, food was great value for money and location was great for visiting the area and cinema in port Talbot.
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 10 月 5 日
Ok
The place wasn't the best.
The rooms were outdated and tacky, in need of some TLC.
The staff were friendly and the food was very good so overall the stay was OK but I probably wouldn't come back as the room / decor and sleep was uncomfortable.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2024 年 10 月 4 日
Daljit
Daljit,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 9 月 23 日
I’ll be brutally honest the staff are absolutely fantastic, but the property was extremely dated in rooms The walls need painting stains down the walls. Bathrooms are dated windowsills not clean. Beds need changing the whole place needs to refresh upstairs.
Dylan
Dylan,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 21 日
Awesome staff - happy to help with everything. We had breakfast, lunch and dinner - all delicious and great priced. Room was clean and bed very comfy.