Terrible experience at this hotel, i had booked a room with a river view, upon my arrival I was allocated a cube room, with no window and a partitioned balcony. I queried this and noticed that they gave my room to their frequent guest and I had to suffer as am not a regular at the property. I was later given a room which had a small window still not the room I had booked and paid for. Just when i though I had all the terrible experience the dinner was even worse i could not swallow their wings under cooked and covered with BBQ source which was very brown.
Allan Gray
2 晚商务旅行
8/10
Schönes Hotel, ideal gelegen, freundliches Personal.
Restaurant, Pool, grosse Zimmer.
Eliane Corina
1 晚家庭旅行
10/10
The location is conveniently located next to the main road with safe parking. Our room overlooked the river featuring amazing sunset views. The food at the restaurant was excellent.
Ignatius
8/10
Schöne angenehme Zimmer wie üblich bei Protea Hotels. Bietet das was man braucht, nicht weniger aber auch nicht mehr.
Michael
1 晚行程
8/10
Johann
1 晚行程
8/10
No complaints. The hotel director gave me two rides as a service of the hotel. Very nice
真实旅客
4 晚商务旅行
10/10
dominique
1 晚行程
10/10
Really friendly staff, room with a great view and very clean.
Bennie
1 晚家庭旅行
8/10
Very nice stay. Pity it was only one night
Luyanda
1 晚商务旅行
6/10
Johann
2 晚商务旅行
10/10
Beautiful hotel with great friendly service
Albie
1 晚商务旅行
4/10
Not so good. Very impersonal check-in...limited information provided and had to make calls from the room to request for basics like WiFi password.
Allocated a room I had not requested, called to request the booked room, an alternative key brought to the room with little communication on room location, etc....service very unfriendly.
The room had spider webs, the bathtub plug didn't close and we couldn't take a proper bath. No extra blankets...and its winter now, with the aircon not working to warm up the room.
No social distancing at breakfast...tables set up to full capacity!
What a sad way to spend a birthday & Mother's day weekend!!
Puleng
1 晚家庭旅行
8/10
The room was clean and adequate with a coffee/tea maker and small fridge. Bed was comfy. The bathroom was clean and offered small size toiletries. The restaurant offered good food but the service was very slow. The saving grace in having to wait so long for our dinner was the pleasant indoor/outdoor dining area. Breakfast was also of a good quality but again the service time was unacceptable. Overall a good stay and we would probably return.
Gillian
1 晚行程
8/10
真实旅客
1 晚家庭旅行
10/10
真实旅客
1 晚商务旅行
10/10
Excellent
Sifiso
1 晚家庭旅行
8/10
Chambre confortable et avec une jolie vue sur l'Orange river, mais climatisation bruyante et piscine ridiculeusement petite. Prix élevé. Personnel attentionné
Didier
2 晚行程
10/10
Edwin
1 晚行程
8/10
Overnight stay.. hotel well located near the river.. beautiful views of sunrise . Rooms are in good condition,comfortable and clean. Service was good and efficient.overall good stay
Nabeel
1 晚家庭旅行
8/10
真实旅客
3 晚行程
6/10
good bed, but water in the shower not flowing, so it was more like a bath than a shower. Cook at breakfast not very motivated. Had to be pulled twice from the kitchen to get her to do omelettes. Friendly waitress at breakfast. Good location.