I had reserved a Handicap room, but they gave it away, and I was given a regular room. My husband had to help me into and out of the tub. The girl who checked us in said, 'Oh, all of the first floor is taken already.' I told her I had made a reservation a week ago. Why didn't you hold it for me? No answer other than I can give you the same room on the second floor, but when we got to the room, it was a regular room, not a handicap-accessible one. Very disappointed.