We were looking forward to stay at a ‘ castle’ but found out it has nothing to do with the actual castle, as the hotel is a part of the establishment.
Normally we are very tolerant but from the start it went wrong, seen from our eyes. Was told that our family room would be on the bottom floor, i.e. right down to the ground floor, which is not evident from the pictures on hotels.com when you choose this room, here you can see a view from the windows, but here we saw a view of a few green bushes. But the explanation here was that they placed families in this wing because of noise from the children, our children are 13 and 16 years old, which should also be seen via booking. When we came back up after going down the 2 floors, asked where you came out to look at the garden, was corrected because it is called a park and was ridiculed by the staff internally when we passed by and they made it as a joke that you said garden and not park. Passed the clerk several times during the evening without being asked if everything was ok, which we are used to from other hotels, also with fewer stars. What saved the stay from a run-down hotel room is the city itself and what a breakfast with nice waiters asking if everything is ok and if we need anything. Lovely. Check-out was the same as check-in, no questions about whether the stay has been good but just an info that the p ticket expires in 15 minutes after paying for it. We will come again, but it is to the city of Fulda and whether we