Receptionist was rude when we checked in. Was upset when I asked for extra sheets and for some towels since the room didn’t come with any. Sink was backed up really bad and tub was wet with paint when trying to shower. Receptionist refused to give me my deposit back until someone physically checked room to make sure I didn’t “take or destroy” anything.
Berenice
1 晚行程
6/10
dagoberto
1 晚行程
10/10
It was amazing inside
Dana
1 晚行程
6/10
Tina
1 晚行程
8/10
Todo super bien
Gabriela
2 晚家庭旅行
8/10
Ramiro E
1 晚行程
10/10
真实旅客
1 晚行程
2/10
Jorge
2 晚家庭旅行
2/10
The smell was bad did not stay, told front desk, they gave another room which was the same and left. Poor conditions and staff was not friendly
Esequiel
1 晚行程
10/10
Amy
1 晚行程
10/10
Customer service was great. Room was spacious and clean. Id stay here again.
Norma
1 晚行程
10/10
This hotel has a great room and also very awesome to be near all the attractions
Kenneth
2 晚结伴旅行
6/10
I think the biggest issue I have is with Expedia themselves because when I reserved it, it was a lower price and then when I decided to use the money I had with Expedia on the points for some reason the price went up. I doubt that it should’ve been that much for the area, type of room, and the accommodations. It was honestly not worth it. I’m disappointed in Expedia not them per se
Maria
2 晚行程
10/10
Joe
1 晚行程
10/10
No hicieron la limpieza en tres dias,no cambiaron las toallas,el desayuno nefasto,no volvemos a ir a ese hotel
Francisco
4 晚家庭旅行
4/10
Walls are thin and the highway is very loud outside the door, so it will not be quiet. The room was okay for the price, but the air system would not heat up. It would only blow cold air, so I had no heating. My room was the same temperature as outside, around 35-45 degrees Fahrenheit each night. I slept wearing socks and a jacket and was lucky to get to sleep. On the first night, staff told me they would send maintenance in the morning. Maintenance never came so the next day I told the staff again and they told me nothing. My room was never warm during my stay.
真实旅客
2 晚行程
2/10
Elizabeth
1 晚行程
2/10
Front desk agent was an absolutely horrible. Do not recommend based solely off of the guy behind the counter.
Antonio
1 晚商务旅行
2/10
Water leaking in bathroom. Sink not flowing properly. Breakfast just bread pretty much. No juice, no fruits
真实旅客
5 晚行程
10/10
Matt
1 晚行程
4/10
No está limpio y el desayuno no ponen casi nada.
Marcela
1 晚行程
10/10
Alec
1 晚行程
2/10
Arrived to a room that had not been cleaned. There were hairs and stains on the bed linens and something sticky on the bathroom counter. The shower was stained as well. We asked for the bedding to be changed, and to his credit, the owner came and changed the bedding himself right away, However, that bedding was also stained. The whole place felt run-down and unclean.