The hotel charged me again but we booked through hotels.com which already settled the payment.
The location is far from sight seeing area and no amenities provided.
The breakfast was amazing though.
真实旅客
1 晚家庭旅行
10/10
Jiawen
1 晚行程
10/10
Patrick
2 晚行程
6/10
It was fine besides the shadiness around the final bill. I was told at check-in that my destination fee would be credited $30 /day. They reduced it to $20 in the final bill. Also, I prepaid breakfast for every day I was there, and they charged me for breakfast (again) despite acknowledging that I prepaid upon check-in. I tried to get it corrected and they never responded (multiple calls, emails, etc.). They are shady around all of the daily charges. Don’t trust that your pre-paid meals are going to be honored.
Melinda
5 晚商务旅行
10/10
Lora
2 晚家庭旅行
10/10
Rob
1 晚行程
10/10
Victor
2 晚商务旅行
8/10
We called before arriving to ask about the incidental fee, was told it was $150. we checked in , I got a email stating the hotel held $300. we asked and was told in person a different price. The morning of checking out the hotel ran my card again for another $300. when I received a email stating it was a zero balance. The room was nice but the cleaning wasn’t 100% we went to use the ice bag and it was filled with water. The bathroom had a half used water bottle under the sink. Also seen hairs around the toilet. Other than that it’s a very high end hotel and loved the stay, very comfortable! Front desk were pleasant as well.
Tamica
1 晚行程
10/10
Chie
1 晚商务旅行
10/10
Judith
3 晚商务旅行
8/10
Brian
2 晚家庭旅行
10/10
Lewis
1 晚家庭旅行
6/10
The lobby is gorgeous, restaurants were so good, the staff were decently nice.
BUT the rooms are small, no one came to clean our room or restock towels. The floors were gross and we really needed them swept or vacuumed. The doors are SO thin, could hear CLEARLY other guests conversations while walking to their room all hours of the nights. The beds are not that comfortable.
Brittany
2 晚家庭旅行
10/10
真实旅客
6 晚家庭旅行
10/10
The hotel lobby smelled amazing! Checked in with George and he was great with giving me information on the amenities that can with my reservation along with recommendations on restaurants in the area. My room was very clean, smelled just as amazing as the lobby, bed was very comfortable and the products in the bathroom were very nice. When checking out Kamila was very nice and also gave great suggestions for places to have brunch. I will definitely stay there again! I wished my stay was longer.
Khalilah
1 晚结伴旅行
10/10
DAVEENA
3 晚行程
10/10
This was an amazing place to stay with family! Everyone was super helpful. The room was wonderful. Location is great. We would definitely stay there again. This is probably one of the best hotels we’ve stayed at so far.
shanna
4 晚家庭旅行
10/10
akira
1 晚行程
8/10
Gwenzetta
1 晚行程
6/10
The toilet did not work properly so I had to call engineering soon after I checked in at 10:30 PM. The guy fixed the temporarily but I spent the next 36 hours having a lift a tank can do the same thing he did to get the toilet to fill. This is not good. Additionally, the light above the bed frame, which was the main light for the room was working like a strobe light instead of being continuously on, and did not shut off until I had to unplug it from the wall. I told the front desk about this in the morning and they said they would move me that afternoon, but no one ever called to move me. So I ended up staying in that room. Service and attentiveness to detail are missing.
douglas
2 晚商务旅行
8/10
Had a concern with the payment process …. Pre-paid adn experience concerns at check-in. Sammy addressed the issue and was very accomodating.
Gina
3 晚家庭旅行
6/10
Rebecca
1 晚行程
10/10
I will definitely be back at this property I really enjoyed my stay
Aneesa
2 晚行程
10/10
Lovely hotel. Clean and quiet. Food was great. Staff wonderful. An issue with my bill was quickly resolved.